Associate Technical Engineer; KS

Fusion Health is seeking a bright, motivated, and outgoing Associate Technical Engineer to join our Support team in our Topeka, KS office location! This candidate will participate in dynamic and challenging projects to enhance our customer's software experience. We are looking for an ambitious team player who is target-driven and passionate about achieving results.

Are you new to Application Support and looking to excel in your Information Technology career? This is a great opportunity for you to apply your new skills at the ground level, where you will work in databases and Windows servers to support, troubleshoot, install, and configure our proprietary software. Our Support team provides several career tracks within Fusion Health, where Technical Engineers can move internally to our Data, Software Engineering, Interface or Analyst teams as well as level up in the Support track!

Most healthcare software is built for the easy cases. Fusion Health builds for the rest.

We support clinicians working in movement restricted communities, where care delivery is more complex and software reliability is critical. In these environments, systems need to work consistently because there is no room for failure. This has been our focus since 2006.

That is not an accident. It is who we hire.

We are driven, self aware, and we own what we do. That is the culture. No more, no less.

If this is the kind of work you've been looking for, this is where you do the best work of your career.

• Medical, dental, and vision coverage
• 401K
• Generous PTO

Our teams are based in Woodbridge, NJ and Topeka, KS. We operate in a hybrid environment.

The Support team is vital to our organization’s mission and growth. This role will provide assistance with a multitude of projects that will enhance the Support team’s success, such as:

• Direct communication via ticketing system, phone calls, and emails with customers to assist with software questions or issues.
• Provide desktop and application support to our customers in on-prem and hosted environments
• Research and analyze issues to ensure successful outcomes
• Identify technology solutions based on analysis of customer support needs.
• Work alongside different project teams to make sure that all customer installs and upgrade projects are being completed correctly and timely
• Produce, maintain, and update technical documentation
• Contribute to all customer support tools and support processes
• Create tickets for clients using Service Desk software for all incoming phone calls and emails; elevate to higher tier support, when necessary
• Participate in a team on-call rotation while providing 24/7/365 technical support
• Travel to customer sites is required on occasion, including correctional facilities and other secure or restricted environments
• Develop a comprehensive understanding of software applications and pharmacy/nursing use-cases

We believe in harnessing diverse talents and perspectives, and if you believe you have what it takes to excel in this role, we want to hear from you. We look forward to reviewing your application if you have the following qualifications and experience:

• Bachelor's degree or equivalent in Computer Science, Information Systems or any other related field
• 1-2+ years of experience in a related IT role
• 1-2+ years of experience with SQL; experience in other programming languages is a plus, but not required
• IT experience which includes:
  • Windows Servers, Active Directory, DNS, Microsoft Office
• Strong analytical and problem-solving skills
• Ability to work well with other team members
• Excellent customer service skills and ability to build relationships
• Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required
• This is an on-site, full-time, salaried position located at our Topeka, KS office location. Our normal hours of operation are Monday – Friday, 8:00 AM – 4:00 PM.
• Some travel will be required.
• This position description is not intended to be exhaustive, and other duties may be assigned as they arise.
• It is not expected that applicants have any familiarity with Fusion’s proprietary applications, Healthcare…