IT Infrastructure Lead

IT Infrastructure Lead

Location:

3035 SW Topeka Blvd., Topeka, KS 66611.

The IT Infrastructure Lead is responsible for managing and maintaining the bank’s IT infrastructure. The position provides technical leadership within the department, ensures outstanding customer service at the Help Desk, and supervises Help Desk and Desktop Administrator staff. Supervisory duties include setting schedules, assigning tasks, and ensuring that staff have adequate resources to complete their jobs.

• Provide technical leadership within the IT department.
• Administer Windows servers.
• Utilize VMWare technologies effectively.
• Ensure proper security and disaster recovery capabilities are maintained.
• Develop and execute backup and recovery plans.
• Oversee the maintenance of user profile security.
• Manage IT projects following IT Project Management methodology to ensure completion on time and within budget.
• Provide desktop and Help Desk support as needed.
• Perform on‑site and remote technical support.
• Maintain excellent communication with IT management on all tasks and projects.
• Create and maintain technical documentation.
• Provide emergency on‑call support.
• Interface with software vendors to resolve issues.
• Solve problems independently.
• Conduct all actions consistent with quality customer service, friendliness, and the overall mission of the bank.

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Experience:

• Five years of technical experience.
• Three years of experience with virtualization technologies, including VMWare.
• Experience with security applications such as antivirus, intrusion prevention systems, firewalls, vulnerability assessment tools, and event monitoring/correlation utilities.
• Two years of experience administering and troubleshooting Microsoft Active Directory.
• Ability to provide on‑call support.

Preferred Experience:

• Experience with Office 365.
• Experience with Webex Calling.
• Experience with Managed Service Providers (MSPs).
• Experience in integration and cloud computing (specifically Microsoft Azure).

Education:

• Bachelor’s degree preferred.
• IT or IT Security certifications (e.g., CISSP, MCP) preferred and must be obtained within three years of hire.

Skills & Abilities:

• Strong analytical and problem‑solving skills.
• Excellent customer service skills and willingness to assist others.
• Ability to relate and empathize with others.
• Effective listening, oral, and written communication skills.
• Detail‑oriented and goal‑oriented.
• Initiative and self‑starter.
• Proficient in Windows network setup, administration, maintenance, and upgrades.
• Proven networking, routing, and security aptitude.

Competencies: Commitment to Core First Values;
Respect, Communication, Integrity, Initiative, and Accountability and demonstrated competencies in Customer Focus, Compliance, Ethics, Perseverance, and Time Management.

Physical Requirements: The job requires regular talking or hearing, sitting, standing, walking, light physical effort, and the ability to lift up to fifty pounds.

Travel: Primarily local during the business day, with some local evening and weekend travel expected.