Network Operations Center Student

Position Overview

Position is in the Network Operations Center (NOC), open 24 hours, 7 days a week. The hired candidate will be trained to handle processes during planned and unplanned staff absences. The anticipated start date for this position may be negotiable upon request.

Routine work schedule:
Saturday and Sunday 8‑4, with an additional 4‑hour shift during the week. This is an onsite position. The routine schedule will vary to provide support on all three shifts and different days of the week. Advance notice will be given and class schedules are always considered.

• Monitor system consoles, campus network, data center servers, and security monitors.
• Ongoing real‑time monitoring of systems, infrastructure, and security across campus and remote sites.

• Assist full‑time staff in problem detection, reporting & resolution (including environmental issues and events).
• Support troubleshooting efforts and respond to data center or facility‑related incidents.

• Assist full‑time staff in monitoring, problem reporting and quality assurance of nightly production processing.
• Ensure overnight jobs run correctly and issues are reported promptly.

• Handle incoming calls, route requests, and serve as an initial point of contact.

• Respond to systems and service monitor information and initiate recovery or resolution.
• Take action on alerts, outages, or abnormal conditions to restore service or escalates appropriately.

• Document problems in a ticketing system.
• Log incidents, updates, resolutions, and maintain accurate records.

• Assist full‑time staff on the data center floor.
• Provide physical presence and hands‑on assistance with equipment, media, or operational tasks.

• Participate in special projects, documentation updates, or improvement initiatives.

• Must be in good academic standing.
• One year of previous experience in IT‑related customer service, as evidenced by application materials.

• Excellent customer service skills, as evidenced by application materials.
• Available to work during the summer months and most holidays and breaks, as evidenced by application materials.

During the semester term of the appointment, the student hourly must be enrolled in no fewer than six credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than six hours in the past spring semester or (2) be pre‑enrolled in the upcoming fall semester in no less than six hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester.

Student hourlies may be undergraduate or graduate students. Exceptions granted for GRA/GTA/GA appointments do not apply to Student Hourly appointments.

• Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.
• This is an hourly/non‑exempt position. A student employee cannot hold an hourly/non‑exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.
• The individual is expected to work up to 15‑20 hours per week, with a preference for availability during the summer months and most academic breaks.

To ensure consideration, apply before the application review starts on Thursday, 8/13/2026. A review of applications will continue and is ongoing until a pool of qualified candidates is identified.

Nancy Baker
nbaker

$15.00 per hour

Friday, August 28, 2026

Apply to Job