More jobs:
DNS Security Helpdesk Agent; Tier I
Job in
Topeka, Shawnee County, Kansas, 66652, USA
Listed on 2026-07-25
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is seeking Tier I Service Desk Agents to be the first point of contact for Protective DNS support and to deliver excellent customer service while handling basic tech issues and service requests.
You will respond via phone, email, and Service Now, troubleshoot connectivity and configuration challenges, escalate when needed, and help maintain a robust knowledge base to streamline future resolutions.
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