Help Desk Analyst

Service Desk Analyst 1— Hybrid | Topeka, KS

Be the first friendly, knowledgeable point of contact for IT support—helping internal employees, contractors, and interns get back to work quickly when technology issues arise. As a Service Desk Analyst I, you’ll troubleshoot and resolve incidents and service requests across hardware, software, mobile devices, Microsoft 365, identity/access, and connectivity in a Service Now-driven environment. This role is ideal for a customer-focused support professional who thrives in a fast-paced setting, communicates clearly with both technical and non‑technical users, and takes pride in delivering reliable, secure support.

• 2+ years supporting end users in a Service Desk/Help Desk/Desktop Support (or similar) environment
• Strong troubleshooting and problem‑solving skills across:
  • Windows 10/11 workstations and laptops
  • Microsoft 365 (Outlook, Teams, One Drive, SharePoint)
  • VPN/connectivity and basic network troubleshooting
  • End‑user hardware and peripherals (laptops, monitors, docking stations, printers, webcams, etc.)
• Ability to document, track, and manage work in Service Now (Incidents/Requests/Knowledge) while meeting service level expectations
• Excellent customer service skills: active listening, clear communication, professionalism, and sound judgment
• Ability to prioritize multiple requests, work independently, and navigate multiple applications at once
• Working knowledge of security best practices, user verification, and data protection standards

• Experience with:
  • Microsoft Entra  (Azure AD), account management, access provisioning, and MFA enrollment
  • Microsoft Intune or other endpoint/mobile device management (MDM) tools
  • Citrix virtual desktop/application environments
  • Corporate‑issued iOS/Android device enrollment, configuration, troubleshooting, and lifecycle support
  • Remote support tools and knowledge‑centered support practices

• Experience supporting enterprise technologies in a large corporate environment or utility organization (preferred)
• Industry certifications (preferred):
  CompTIA A+, Network+, Security+, Microsoft Certifications, and/or ITIL Foundation

• Work schedule:
  
  Eight‑hour shifts covering core hours Monday–Friday, 6:30 AM–5:00 PM, including a mandatory one‑hour lunch and two 15‑minute breaks
• Participation in a rotating after‑hours on‑call schedule
• Hybrid work:
  Onsite for initial equipment setup and training; after training period, minimum 1 day/week onsite
• Must reside within a 60‑minute commute of the Topeka General Office (Topeka, KS)
• In‑person interviews required
• Must have reliable internet service and phone access for remote work
• Parking near the Topeka General Office is limited to nearby garages with a daily rate; parking is the employee’s responsibility

Estimated Min Rate: $22.00

Estimated Max Rate: $24.00

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you.

Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• Met Life Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Refe…