Service Coordinator

Job Description

Build Your Career with a Growing Technology Leader Who is Tech Electronics?

At Tech Electronics, we help organizations work smarter, stay safer, and communicate more effectively through innovative technology solutions. Headquartered in St. Louis with eight offices across the Midwest, we are a rapidly growing technology services company specializing in low-voltage life safety and communication systems.

From fire alarm systems and security cameras to access control, audio/visual systems, and integrated communications technology, our customized solutions support industries including healthcare, education, construction, government, commercial businesses, and more.

As we continue to grow, we're looking for driven individuals who are excited to grow with us.

Why Start Your Career at Tech Electronics?

At Tech Electronics, you're not just taking a job - you're building a future. We believe in investing in people who are motivated, eager to learn, and ready to advance their careers. Many of our team members have grown into leadership and specialized roles through hands-on experience, mentorship, training, and certification opportunities.

Our culture combines the stability of a 60+ year old company with the energy and opportunity of a growing organization. We work hard, support one another, and create an environment where people can develop professionally while being part of a close-knit team.

If you're someone who wants to learn new skills, take initiative, and create a long-term career path, we want to meet you.

What You'll Gain Health, Vision & Dental Insurance starting DAY ONETuition Reimbursement & Ongoing Training Opportunities Company Cell Phone Paid Time Off & Personal Time Long-Term & Short-Term Disability Coverage Generous Holiday Schedule Relaxed, Team-Oriented Culture Teladoc, Surgery Plus & Additional Medical Benefits Career Growth & Advancement Opportunities Industry Certifications & Professional Development Support

Position Overview The Service Coordinator serves as the first point of contact for customers requesting service and support for their communication and safety systems. In this role, you'll help customers resolve issues, coordinate service requests, and deliver an outstanding customer experience from start to finish.

This is an excellent opportunity for someone who enjoys technology, problem-solving, communication, and working in a fast-paced environment where no two days are the same. You'll also receive exposure to multiple software platforms and systems.

You'll gain valuable technical knowledge, develop customer service and troubleshooting skills, and build experience that can lead to future advancement within our growing organization.

What You'll DoRespond to customer service requests via phone, email, and website submissions by developing strategic solutions to best meet the customer needs

Coordinate and manage service requests from initial contact through resolution

Provide exceptional customer support and timely communication

Troubleshoot issues and provide initial technical assistance by developing working knowledge of systems and components

Accurately document and track customer interactions and service requests

Collaborate with technicians, manufacturers, and internal teams to resolve issues

Assist with special projects and service improvement initiatives

Help ensure customer expectations and response times are exceeded

Participate in ongoing training, certifications, and professional development opportunities

Build strong working relationships across departments and teams

What We're Looking For We're looking for motivated, career-minded individuals who are eager to learn, grow, and advance within a company that is continuing to expand.

Required Qualifications Bachelor's Degree in Electronics, Computer Science, Information Sciences, or related field (or equivalent experience)
Previous customer service, help desk, or technology support experience preferred

Strong communication and problem-solving skills

Ability to learn new technologies quickly

Positive attitude and strong work ethic

Desire to grow professionally and take on new opportunities

CompTIA A+ Certification is a plus

Join a Company That's Growing - and Take Your Career with ItAt Tech Electronics, we're building more than technology solutions - we're building careers. If you're ready to join a company where hard work, initiative, and growth are recognized and rewarded, we'd love to hear from you.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are a drug free workplace. Employment is contingent on passing a drug test.