IT Support Specialist

If you enjoy solving real user problems and want a role that builds enterprise-level IT fundamentals fast, thisIT Support Specialist opportunity is a strong next step. As anIT Support Specialist, you'll be a frontline resource for end-user support-handling tickets, troubleshooting Windows and Microsoft 365 issues, and keeping laptops, desktops, printers, and peripherals running smoothly. TheIT Support Specialist works in a team environment with clear processes, escalation paths, and plenty of hands-on exposure to endpoint management, access support, and continuous improvement.

• 1+ year of experience inhelp desk, service desk, desktop support, or IT support
• Strong troubleshooting ability across:
  • Windows PCs/laptops, peripherals, printing, and basic connectivity
  • Microsoft 365 apps (Outlook, Teams, Word/Excel) and common browsers
• Professional customer support skills (clear communication with technical and non-technical users)
• Ticket documentation discipline: capturing steps taken, outcomes, and next actions
• Comfort following standard procedures for access requests and security practices

• Exposure to an IT service management platform (ex: Service Now or similar)
• Endpoint management experience (ex: Intune, Tanium, or similar tools)
• Basic familiarity with directory/access concepts (ex: Active Directory / Entra )
• Experience supporting a regulated or process-driven environment

• Associate degree (or higher) in IT, Computer Science, Information Systems, or related field (or equivalent experience)
• Experience supporting users in a professional, multi-user environment

• Relevant certifications are a plus (CompTIA A+ / Network+ or Microsoft-related certs)
• Ability to manage multiple tickets while providing timely status updates and clean documentation

Competitive; based on experience.

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