Claims Adjuster, F&I GAP

Claims Adjuster, F&I GAP – Zurich North America

Zurich is looking for a Claims Adjuster, F&I GAP to work with the F&I CLAIMS - GAP team. In this role you will investigate, evaluate and conclude low exposure, low complexity personal or commercial line claims by following established protocols to ensure that claims are handled in the most effective, efficient way while delivering a customer‑centric claims service.

• Capture and update claims data/information in compliance with best practices for low complexity, low exposure personal or commercial line claims.
• Confirm policy existence by identifying coverage on low complexity claims.
• Investigate and adjudicate claims within company guidelines and all state regulatory requirements related to Guaranteed Asset Protection policies.
• Follow established claims handling procedures for low complexity, low exposure personal or commercial line claims to ensure consistency and quality in claims services.
• Review and understand financial loan documents.
• Collect data and document in the established system to facilitate accurate assessment and value of claims.
• Exhibit excellent customer service skills as well as written and verbal communication skills.
• Field calls regarding Guaranteed Asset Protection policies (coverage after a total loss claim), claims outcome and resolve customer inquiries and concerns by communicating information, responding to inquiries and following customer protocols.
• Use and understand programs associated with auto valuation including CCC, ISO, JD Power, Kelley Blue Book and other adjusting tools.
• Identify and resolve problems by referring to policies, procedures and standards to ensure consistency and quality of solutions.
• Determine when to solicit input from senior colleagues or managers for more complex issues to ensure quality and promote continuous learning.
• Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.
• Provide feedback and recommendations for improvement of processes and systems.

• Bachelor’s degree, or high school diploma or equivalent, or Zurich Certified Insurance Apprentice with associate degree, or for Intermediate Apprenticeship Positions Only:
  Associate Degree in Business Administration of rising Junior with two years coursework in Business Administration and no prior years of experience in the Customer Service area (contingent on admission into University of Arizona Global Campus Bachelor of Business Administration program).
• Microsoft Office experience.
• Leadership experience.

• Computer literate with experience working with Microsoft programs such as Outlook, Word, and Excel.
• Geographic flexibility.
• Analytical skills.
• Prioritization and multi‑tasking skills.
• Strong verbal and written communication skills.
• Experience working in a team environment and collaborating across work groups.

Pay range: $22.02 - $25.50 per hour (hourly rate). Short‑term incentive bonus eligibility set at 5%. We offer competitive pay and comprehensive benefits for employees and their families.
Learn more about Total Rewards here.

Remote Working:
Yes. Locations: AM – Kansas Virtual Office, AM – Missouri Virtual Office.

Schedule:

Full Time. Employment Sponsorship Offered:
No.

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code.