Ready-Mix Concrete Dispatcher

We are looking for a Ready-Mix Concrete Dispatcher to join our Topeka team. This is a fast-paced position responsible for coordinating concrete deliveries, communicating with customers and drivers, and keeping daily operations running efficiently.

• Schedule and dispatch ready-mix concrete trucks based on customer needs and production schedules.
• Enter and verify concrete orders, ensuring all details are accurate and complete.
• Communicate with customers regarding delivery times, schedule changes, and special requirements.
• Coordinate with drivers, plant personnel, sales, and management to keep deliveries on schedule.
• Monitor orders, truck locations, demand, capacity, and delivery times.
• Determine appropriate plant locations, travel times, and delivery routes.
• Assist drivers with directions and locating job sites.
• Identify and resolve scheduling and delivery issues quickly and professionally.
• Handle customer questions and complaints with a focus on providing excellent service.
• Maintain positive working relationships with customers, drivers, and coworkers.
• Look for opportunities to improve efficiency, communication, and customer service.
• Work overtime and varying hours as needed.
• Perform other duties as assigned.

Qualifications

• Ready-mix concrete dispatch experience strongly preferred.
• Previous experience in ready-mix, construction, transportation, or a related industry preferred.
• High school diploma or GED required.
• Strong communication, customer service, organizational, and problem-solving skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Proficient with computers and Microsoft Office, including Word and Excel.
• Ability to learn and use dispatch, order-entry, and tracking software.
• Ability to operate telephone and radio systems.
• Must be dependable and able to work overtime as needed.

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Frequent use of computer, telephone, radio, and other office equipment.
• Ability to communicate clearly and effectively.

Why MCM?

MCM values hard work, teamwork, and outstanding customer service. We offer competitive wages, an excellent benefits package, consistent hours, and merit-based pay in a family-oriented work environment.

Midwest Concrete Materials is a drug-free workplace and an Equal Opportunity Employer.