Loan Servicing Manager

Monday – Friday 8:00 am to 5:00 pm Monday through Friday; other days and hours as needed Location

3035 SW Topeka Blvd.

Topeka, KS 66611

Manage the Loan Servicing Department. In conjunction with the leadership, develop and oversee procedures and functions of the department. Ensure that all servicing procedures are completed accurately and with full compliance of federal and state regulations and adherence to bank policy. Work closely with lending officers and originators to coordinate department efficiency.

• Coordinate and supervise the activities of loan servicing employees to ensure operations are efficient.
• Develop and enforce procedures and production schedules for timely and accurate completion of servicing functions, including but not limited to reports, schedules, and related data.
• Ensure loan servicing functions are compliant with bank, state, and federal policies and regulations.
• Direct day-to-day servicing and processing activities.
• Ensure adherence to regulations and policies.
• Enforce the standards of performance and customer service required by the bank.
• Coordinate delegation of responsibilities.
• Maintain knowledge and proficiency of new technologies to streamline and automate processes.
• Responsible for interviewing and selection of staff, training processes, coaching, mentoring, and reviews.
• Apply a proactive approach to identifying and implementing strategies and processes to overcome challenges in all aspects of the Loan Servicing department, including customer service, employee relations, and operations.

• Minimum of 3 years Loan Servicing experience
• Management Experience preferred

• High school diploma or equivalent required
• Bachelor’s Degree preferred

• Ability to collaborate with, motivate, lead and consult with all levels of staff and management
• Business process optimization and automation
• The ability to maintain accuracy in a fast-paced and requirement-laden environment.
• The ability to demonstrate the highest level of customer service, confidentiality and discretion internally and externally
• Basic accounting skills
• Skilled in written and verbal communication
• Prioritize and balance multiple tasks and responsibilities effectively
• Adherence to Core First Values:
  Respect, Communication, Integrity, Initiative, and Accountability. A secondary focus on internal and external Customers, Compliance, Ethics, Perseverance, and Time Management is also essential.
• Excellent written and verbal communication skills with demanding deadlines

Computer skills, including Microsoft Word and Excel proficiency

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required, including the ability to lift up to twenty-five (25) pounds.

Travel is primarily local during the business day, although some local evening and weekend travel may be expected. Branch Network Personal Bankers may travel to outer market locations occasionally, but overnight stays are not expected.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.

Applicants must pass a drug screen and background check

Internal applicants must meet the minimum requirements of their current job and submit a resume via the employee portal

Core First provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Core First Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.