Medicaid​/Medicare Sr. Program Director; Onsite - Topeka, KS

Company: Maximus
Location: Topeka, KS
Employment Type: Full Time
Date Posted: 01/03/2026
Job Categories: Consulting Services, Government and Policy

Maximus is currently hiring an onsite Senior Program Director to lead a large-scale state Health & Human Services contact center.

• Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
• Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.
• Ensure established goals and objectives support the overall project strategies.
• Oversee all project administrative operations including budget, financial controls, and human resources.
• Plan, develop, and schedule priorities for achieving operational and performance goals.
• Review management, productivity, and financial reports and studies to ensure program objectives are met.
• Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.
• Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.
• Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.
• Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.
• Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.
• Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.

This is an onsite position in Topeka, KS, with relocation assistance available.

This position is contingent upon contract award.

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Unlimited Time Off Package – Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities-Participate in training programs, workshops, and conferences.
• Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

• Bachelor's degree in related field required.
• 12-15 years of professional experience in a related field required.
• Minimum of 12 years leading multiyear BPO or government contracts is required.
• Equivalent combination of education and experience will be considered in lieu of degree requirement.
• Contact / Call Center and Back Office leadership experience (at lease 200 CSRs and back office employees) required.
• Experience leading project implementations from contract signing to go-live and post go-live support required.
• Leading complex systems integration required.
• Workload tracking, process improvement, business process reengineering, and contract compliance is required.
• Experience managing client relations is required.
  
  Previous experience leading Medicaid government contracts is helpful. Direct experience leading Medicaid…