Neighbor Advocacy Director

Neighbor Advocacy Director

Company: SENT

Position:
Neighbor Advocacy Director

Job Classification:
Exempt (salary), Full-time

Pay Range: $55,000-$60,000/year, based on experience

Hours:

40 hours/week

Reporting Relationship:
Operations Director

Location:

Onsite, Hi-Crest area

SENT's Mission:
Intentionally walking beside neighbors through loving relationships and strategic development to accomplish the holistic transformation of neighborhoods in Shawnee County.

SENT's Vision:
Wholistic transformation of neighborhoods in Shawnee County, with an emphasis in Hi-Crest.

SENT's Core Values:
Relocation, Redistribution, Reconciliation, Wholistic Approach, Empowerment, Listening to the Community, and Leadership Development.

Position mission:
The Director of Neighbor Advocacy provides strategic leadership, supervision, and quality assurance across all neighbor-facing services s role ensures that person-centered, trauma-informed, and dignity-based practices are consistently implemented across programs while supporting, developing, and leading a diverse team of staff and contractors who walk alongside neighbors as they work toward stability and long-term goals.

Department Leadership & Supervision (40%)

• Provide direct supervision, coaching, and performance management for approximately 5 staff members and 5 contractors across Neighbor Advocacy, Southside Filling Station Food Pantry, Community Health and Wellness Initiatives, Community Health Workers, and SER-related services.
• Establish clear expectations, workflows, and accountability structures for all neighbor-facing roles.
• Conduct regular one-on-one supervision, team meetings, and performance evaluations.
• Support staff well-being, healthy boundaries, and sustainable workloads in high-relational work.
• Lead onboarding, training, and ongoing professional development for department staff and contractors.

Person-Centered Case Management & Food Pantry Oversight (30%)

• Ensure all neighbor-facing services are grounded in person-centered case management principles, strengths-based approaches, and trauma-informed care.
• Ensure pantry operations align with SENT's mission, values, and dignity-centered approach to food access.
• Provide strategic guidance and oversight for the development and implementation of community health and wellness classes, including nutrition education and food-as-medicine programming.
• Ensure health and wellness classes are coordinated with other neighbor-facing services (Neighbor Advocacy, CHWs, Wellness Clinic, Community Garden, etc.).
• Provide guidance and oversight on complex cases, boundary challenges, crisis situations, and ethical decision-making.
• Ensure appropriate documentation, confidentiality, and compliance with applicable policies (including HIPAA where relevant).
• Support consistent use of assessments, goal-setting frameworks, and referral pathways across programs.
• Monitor quality, consistency, and outcomes of services provided by staff and contractors.

Program Quality, Systems & Compliance (20%)

• Develop, implement, and maintain department policies, procedures, and best practices for neighbor-facing work.
• Ensure alignment and consistency across Community Liaison services, Pantry Services, Health and Wellness Classes, CHW work, SER placements, volunteers and contractor-led advocacy services.
• Collaborate with Operations and Finance to ensure programs operate within approved budgets.
• Support data collection, reporting, and evaluation for grants, internal tracking, and organizational learning.
• Identify gaps, trends, and opportunities for improvement in neighbor-facing services.

Collaboration & Organizational Leadership (10%)

• Serve as a key member of SENT's leadership team, collaborating closely with Operations, Programs, Finance, and Development.
• Partner with internal teams to align neighbor advocacy with food access, wellness, housing, workforce, and education initiatives.
• Cultivate strong relationships with community partners, service providers, and referral agencies.
• Represent SENT professionally in community meetings, collaborations, and partner settings related to neighbor advocacy work.
• Serve as SENT's primary point of contact at Highland Park High School and Avondale Academy.
• Build and maintain strong working relationships with school administrators, teachers, counselors, and support staff.
• Coordinate regular communication with school staff regarding available SENT supports, programs, and referral pathways.
• Attend relevant school meetings, events, and student support conversations as appropriate.

General Responsibilities

• Support SENT's strong relationship culture through quality leadership, collaboration, and communication.
• Maintain professionalism while representing SENT onsite and in the community.
• Implement and audit policies and procedures for compliance within the department.
• Provide timely responses to staff, partners, and leadership.
• Contribute to reports for leadership, Board, donors, and grants as needed.

Performance Measurements and Accountability

• Effective…