Operations Assistant - Acknowledgements Department; Day Shift

Position: Operations Assistant - Acknowledgements Department (Day Shift, $15.00/hr)
Description

As an Operations Assistant - Acknowledgements Department, you will support daily workflow operations by assisting leadership with production coordination, training support, inventory management, and maintaining client-specific processing standards. You will help ensure client requirements are met, team members are supported with accurate information, and production timelines remain on track in a fast-paced mail processing environment.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company and the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.

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Your Impact:

• Maintain and organize inventory for Acknowledgements supplies
• Support training efforts by assisting with updates to training guides and documentation
• Maintain and update client rule books to ensure accessibility and accuracy for team members
• Provide clear and accurate responses to team member questions
• Utilize available tools and resources to resolve workflow and production questions
• Help ensure weekly client production schedules are completed in priority order
• Communicate scheduling risks or completion concerns to leadership
• Notify management of material or supply-related issues
• Support continuous process improvement initiatives
• Troubleshoot production equipment including inserters, stampers, meters, and folders
• Assist with coordinating communication between team members and leadership
• Support team performance and workflow consistency across Acknowledgements and Fulfillment processes
• Maintain consistent attendance and availability according to scheduled work times
• Work overtime as needed based on production volume
• Navigate between departments (100-600 ft) approximately 10% of the time
• Remain on the production floor approximately 90% of the time
• Lift up to 50 lbs as needed
• Operate pallet jacks and assist with material movement as required
• Perform additional duties as assigned

Your Profile:

• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Customer service mindset with the ability to support team members effectively
• Ability to multitask and prioritize in a production environment
• Dependable and consistent
• Strong problem-solving skills
• Ability to work under pressure in a fast-paced environment
• Adaptable and flexible
• Ability to retain and apply workflow processes across multiple production tasks
• High School Diploma or GED preferred but not required
• Production environment experience preferred but not required

How We'll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.