Internal Communications Lead, Technology

at Humana in Topeka, Kansas, United States

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Humana’s Corporate Communications organization is seeking an Internal Communications Lead to support the Technology organization as part of the Internal Communications Team. In this role, you will serve as a trusted communications advisor to high-profile business partners as they make and execute decisions that drive the business forward. You will work closely with business partners and teammates at all levels of the Technology and Communications teams to prepare for and manage Technology-wide business initiatives and messaging, including topics related to emerging technologies such as AI.

In addition to providing strategic counsel, you will play a hands-on role in building and executing the team’s annual communications plan. Throughout the year, you will direct a broad range of communication activities across a variety of channels to maximize message clarity, consistency, engagement, and effectiveness.

This role requires someone who is energized by challenges, complex subject matter, and critical thinking. The successful candidate will excel at managing relationships, adapting to changing circumstances, and bringing a growth mindset to complex work.

• Lead communications strategy for initiatives within Humana Technology, implementing tactics that prioritize message delivery and employee engagement within the team and across the broader organization
• Advise teams and leaders on best practices and proven internal communication approaches that enable successful transformation, including the tactical plans and communications materials needed to support them
• Counsel business partners on communication strategies and execution, recommending innovative ways for teams to connect with associates, leaders, and key stakeholders
• Develop change communication strategies, plans, and narratives to drive message alignment and consistency across Technology and the enterprise
• Establish discipline around measurement and outcomes reporting, setting and measuring against KPIs to inform decision-making and evaluate success
• Execute digital content strategies and manage content across internal digital channels
• Produce executive-level communications and support executive events
• Translate Technology strategy into effective messaging that aligns with broader Humana goals, inspires Technology associates, and positions Technology as a thought leader in the digital space
• Serve as a Technology communications subject matter expert and consultative resource for the broader Corporate Communications Team

• Builds and maintains collaborative relationships with Corporate Communications colleagues, cross-functional business partners, and company leadership
• Leverages emerging technologies to create communications deliverables, streamline administrative tasks, and champion tools such as generative AI
• Demonstrates exceptional writing, presentation, and project management skills, with strong attention to detail across all tasks and deliverables

• Bachelor’s degree or higher in journalism, communications, public relations, or a relevant field
• 10+ years of recent experience in corporate, employee, or technology communications, with a focus on driving enterprise-wide change and transformation
• Strong track record of developing successful strategies and content for multiple internal communication channels
• Proficient in Microsoft Suite with demonstrated expertise in Power Point

• Previous experience in employee communication platforms such as:
  Polite mail or Poppulo
• Experience with technology and AI communications, or other large-scale change and transformation work within a corporate, healthcare, or agency setting
• Background in healthcare communications

• Candidates may be asked to provide examples of recent employee-facing executive communications, presentations, emerging technology communications, and leader resources
• This is a remote role within the US, candidates will be required to work Eastern Standard Time business hours
• This…