Community Liaison; Food Pantry

Position: Community Liaison (Food Pantry)
Company: SENT
Position: Southside Filling Station - Community Liaison
Job Classification: Exempt, Full-time
Hours: 40 Hours per week
Reporting Relationship: Lead Neighbor Advocate
Location: Onsite, Hi-Crest area

SENT's Mission:
Intentionally walking beside neighbors through loving relationships and strategic development to accomplish the holistic transformation of neighborhoods in Shawnee County.

SENT's Vision:
Wholistic transformation of neighborhoods in Shawnee County, with an emphasis in Hi-Crest.

SENT's Core Values:
Relocation, Redistribution, Reconciliation, Wholistic Approach, Empowerment, Listening to the Community, and Leadership Development.

Position mission: Community Liaison will foster healthy relationships with community members and partners by providing Case Management services, Administrative Assistant services and be responsible for the Hi-Crest Market & Southside Filling Station, primarily focusing on quality programming, supervision and training of staff and volunteers, collaborations with community partners, and promotion of SENT programming.

Essential Functions/Work Schedule:
70% Southside Filling Station Food Pantry Leadership

• Lead all aspects of the Southside Filling Station Food Pantry, ensuring operations run smoothly, efficiently, and with dignity for all guests.
• Recruit, train, schedule, and retain volunteers to support weekly food distribution and special events.
• Develop and maintain relationships with local food suppliers, grocery stores, farms, and food distributors to secure free and reduced-cost food.
• Oversee food inventory, donations, ordering, and distribution in compliance with health and safety standards.
• Collaborate with SENT leadership and community partners to align the pantry with SENT's holistic community wellness goals.
• Work with the Community Garden and Southside Wellness Clinic to provide healthy food options that lead to healthier diets.
• Maintain records and data for grant reports, donor updates, and compliance requirements.
• Ensure that all food handling and storage practices meet local and state food safety guidelines.
• Implement volunteer appreciation and recognition initiatives.
• Represent the Southside Filling Station at community meetings and events to strengthen partnerships and community awareness.

30% Neighbor Advocacy and Case Management

• Screen and evaluate community members for service needs and goals.
• Provide short-term case management support and connect individuals to SENT's wraparound services, including behavioral health, workforce, and medical resources.
• Maintain confidentiality and accurate case documentation according to HIPAA and SENT standards.
• Support individuals in developing and achieving measurable goals toward stability and self-sufficiency.
• Assist in coordinating special projects that promote community wellness and neighbor empowerment.
• Other related duties as assigned..

Essential Functions:

• Provide leadership, coordination, scheduling, and recruiting for the Southside Filling Station volunteers and vendors.
• Ensure compliance with safety and food distribution standards.
• Coordinate and manage facility needs related to pantry operations.
• Participate in a comprehensive evaluation of community members as needed.
• Assist individuals with identifying their strengths and weaknesses.
• Support the mission of SENT by walking alongside community members through loving relationships as they work to reach their goals and overcome barriers.
• Provide support to community members by assisting with the strategic development of attainable goals.
• Serve as the onsite compliance expert for the Southside Filling Station to ensure team members, volunteers, vendors, and other individuals follow program protocol, safety compliance, and organization procedures.
• o Supervise and train team members, volunteers, and vendors on program protocol and safety compliance.
• Manage and coordinate facility-related duties/departments (including food service, transportation, janitorial, environmental services, and scheduling rooms).
• General clerical tasks to support SENT staff
  • Receive and route incoming calls and visitors.
  • Assist with meeting preparation details (handouts, room prep and clean up, etc.).
  • Maintain office files.
  • Clerical work: prep and complete documents; write communications, filing, and other duties.
• Coordinate special projects and other duties as assigned..

General Responsibilities:

• Support SENT's strong relationship culture through quality customer service and exceptional teamwork skills.
• Provide superior client service by resolving problems efficiently and responding timely.
• Prioritize and manage work effectively.
• Actively seek to add and enhance knowledge regarding developments and current trends in the industry that will serve SENT's needs.
• Professionalism while representing SENT (onsite, professional, and community events and via communications).
• Implement and audit policies and procedures for compliance, as it relates to the area of responsibility.
• Timely responses to inquiries for information to customers, staff,…