Field Service Quality Inspector

Job Summary

This position’s primary responsibility will be to troubleshoot and fix routine quality and warranty issues with Marley Products in the field to improve response time and customer satisfaction. This position will link plant quality with customer experience. In addition to being Marley’s field service presence, this position will be located at the Olathe plant and be an integral part of the plant’s in-house quality team.

This position will spend roughly 50-75% of the time in the field supporting customers. This employee must be able to diagnose routine quality issues in the field, communicate the plan to fix and implement the solution in the field. Furthermore, this individual must be able to capture field fixes and translate them back to production to eliminate these from happening again.

When not in the field, this person will be a valued member of the quality team performing audits, implementing fixes and ensuring only quality products leave the plants. The successful incumbent acts in a professional manner striving to meet or exceed customer expectations for quality, professional and efficient service.

• Perform field service functions, including troubleshooting and maintenance
• Represent Marley/SPX professionally to our customers and field partners
• Clear and professional communication with customers and field partners on findings and scope of work to be completed.
• Provide recommendations regarding installation and repair of equipment
• Identify, analyze, report, and drive preventive actions on product failures
• Troubleshoot and repair controls, leaks and mechanical equipment issues
• Document and provide timely and detailed reports of all activities
• Travel domestically and occasionally internationally approximately 50-75% of the time with the potential for this to increase seasonally
• Perform factory certified tower inspections as needed
• Determine and recommend which products or services best fit customers’ needs
• Perform plant quality audits, inspections and implementation of corrective actions from the field
• Other duties or project as assigned

• Associate or bachelor’s degree in a technical field or 8-10 years of relevant experience
• HVAC equipment service experience required
• Extensive knowledge of basic HVAC equipment, preferably including cooling towers and related products
• Experience with construction sites / building safety standards and manufacturing plants
• Strong troubleshooting and problem-solving abilities
• Ability to effectively manage work, time and customer expectations
• Strong interpersonal skills and ability to interface with multiple levels of employees both internally and externally
• Excellent verbal and written communication skills
• Competency in basic computer and software skills (Word, Excel, Photo and video software)
• Strong technical aptitude
• Ability to troubleshoot process control systems and Building Management Systems (BMS)
• Must meet eligibility criteria to access customer sites with specific background requirements

• PLC and refrigeration/cooling tower experience preferred
• Welding and/or coil repair experience preferred

• Occasionally lifting up to 50 pounds
• Must be able to stoop, kneel, crouch, and crawl
• Must be able to stand for extended periods of time
• Must be able to climb various heights
• Ability to handle a large volume of work and perform multiple tasks in a fast-paced environment
• Ability to effectively verbally communicate
• Ability to read effectively from a computer screen and/or paper copy
• Office environment with varying degrees of noise levels
• Field environment with possible exposure to bad weather, excessive heat, and/or excessive noise
• Working in confined spaces

• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.