Sales Associates - Lennox

Locations: Brandon, Dell Rapids, Harrisburg, Hartford, Lennox, and Tea

JW Niederauer Inc. is a family-owned company with six Ace Hardware locations surrounding Sioux Falls, SD. We have been in business for over 50 years and pride ourselves on creating a family-type atmosphere where every team member has an opportunity to shine.

Pay: $15-$20 per hour based on experience

Benefits: PTO, Health, Vision, and Dental insurance available, Flexible work hours, Cost plus 10% on merchandise, paid training, bonus pool opportunities.

Reports to: COO, Store Manager, Assistant Store Manager

Position Summary: Upholds the Core Values as determined by the management team. The primary responsibility for all positions with JW Niederauer Inc is to Amaze Every Customer Every Time. Floor associates are responsible for engaging the customer, determining their needs, and projecting requirements.

Essential Duties and Responsibilities:

• Help unload incoming trucks and put away merchandise (as arranged by management). Keep store clean, organized, and fully stocked.
• Execute the daily operational goals and priorities assigned by store management displaying a “Speed is Life” attitude.
• Cooperate with others and work well as part of a retail team, actively participating in daily huddle meetings.
• Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
• Restock merchandise displays as needed.
• Handle special orders for all non-stock items, always checking with management before saying “No” to a customer.
• Watch for shoplifters and take action in line with company policy.
• Provide the best possible experience for Every Customer, Every Time.
• Stand in a main aisle when not assisting customers to ensure visibility.
• Serve Customers in assigned departments and provide needed advice or information.
• Demonstrate the S.A.L.E.S. process.
• Actively participate in store communication and initiatives.
• Assist Customers with simple complaints/concerns; involve a manager as needed.
• Use the Five Foot Rule – greet and/or acknowledge all customers within five feet.
• Always be polite and attentive to customers.
• Promote the Ace Rewards program to all customers.
• Maintain awareness of all promotions and advertisements.
• Always wear your radio and headset for effective communication.
• Respond to Customer Coordinator questions as needed.
• Assist customers with large or heavy items as needed.
• Offer customers a red basket for their shopping use.
• Assist in the training and development of peers.

Required Knowledge, Skills, and Abilities:

• Able to communicate professionally with customers and team members.
• Skilled at providing prompt, friendly, and attentive customer service.
• Strong organizational skills with a passion for details.
• Willing to learn all areas of the store and help train others.
• Proven track record of being a team player.
• Knowledge and experience of various departments is strongly desired.
• A continuous pattern of regular and prompt attendance is required.
• Availability must be flexible including evenings, weekends, and holidays.
• Bilingual (Spanish) verbal and written communication skills strongly preferred.

Physical Requirements:

• Ability to stand for an extended period of time, walk, reach, and bend to perform job duties.
• Move and handle merchandise up to 40 pounds.

Work Environment: The work environment characteristics described here are representative of those associates encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts and may work near outside weather conditions. The noise level in the work environment is usually moderate.

I acknowledge that I have reviewed the job description outlined above and agree that it identifies the responsibilities that I have agreed to perform. I also understand that additional duties may be assigned by my manager or supervisor.

Acknowledgement:

I have read and acknowledge the duties outlined in this document and hereby agree to the tasks and expectations as provided.

________________________________________ Date _________________

Associate Signature

________________________________________ Date: ________________

Manager Signature