AMO Store

Company Overview

Ace Retail Group (ARG) is a division of Ace Hardware Corporation, operating over 250 neighborhood stores across the United States, with headquarters in Lenexa, KS and Farmington Hills, MI. ARG focuses on personal and professional growth, guided by Core Values of Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork.

The Assistant Manager, Operations is responsible for managing overall store operations and achieving company goals and directives.

• Provide positive representation of Westlake Ace Hardware.
• Assist customers in solving problems and handle complaints.
• Greet and thank customers upon entering and leaving the store.
• Maintain a friendly, outgoing demeanor and excellent product knowledge.
• Answer calls and pages promptly, courteously, and effectively.

• Ensure a positive, professional, and safe work environment for all associates.
• Supervise general operations, opening, and closing of the store.
• Assist with implementation of Store Support Center programs, including loss prevention, safety, and internal audits.
• Collaborate with the General Manager and Assistant Manager – Merchandising on all aspects of store management.
• Participate in weekly management staff meetings and communicate issues to the appropriate department with GM approval.
• Assist with special projects and implement new Standard Operating Procedures.
• Oversee daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise areas.
• Ensure timely and accurate weekly price changes and label updates.
• Oversee all cashiering functions, including training, maintenance, audits, and reporting.
• Manage and direct preventative maintenance and repairs to protect physical assets.
• Conduct competition visits to benchmark practices.
• Perform any additional duties as assigned.

• Ensure safe and efficient forklift operations and receiving.
• Adhere to best practices and Standard Operating Procedures for receiving, checking, and stocking merchandise.
• Maintain back stock levels and execute cycle counts and negative on hand reports accurately.
• Assist in ordering and maintaining desirable product inventory levels for profitability.
• Assist with merchandise resets and ensure current signage throughout the store.
• Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

• Assist in training all associates and promote the advancement of Westlake Ace associates.
• Recruit, hire, schedule, review, reward, and coach Head Cashiers and Cashiers with GM approval.

• Manage all aspects of store operations in the absence of the General Manager.
• Lead by example, be approachable, and participate in store meetings.
• Communicate merchandising, cost control, or sales ideas to the General Manager for follow‑up.
• Prepare for future advancement and challenge yourself continually.

• Demonstrate and incorporate Core Values into daily decisions and interactions.
• Be able to exhibit winning, excellence, love, integrity, gratitude, humility, and teamwork.

• High School diploma or GED equivalent.
• Preferred:
  Previous retail management experience.
• Preferred:
  Hardware experience.
• Ability to stand, walk, lift up to 25 lbs, and climb.

Compensation
:
Starting at $18/HR.

Ace Retail Group is committed to promoting equal employment opportunities and preventing employment discrimination related to race, religion, color, sex, gender identity, national origin, age, marital status, disability, military discharge, and other protected classes.