Deli Clerk

Job Title

Delicatessen Clerk

Delicatessen

Non-Exempt

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and reports to:
District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home;
Food Service Director;
Delicatessen Department Manager. Positions that report to you:
None.

• Provide prompt, efficient and friendly customer service, exhibiting caring, concern, and patience in all customer interactions.
• Smile and greet customers in a friendly manner, whether in the employee’s designated department or elsewhere in the store.
• Make an effort to learn customers’ names and address them by name whenever possible.
• Assist customers by escorting them to the products they’re looking for, securing out‑of‑reach items, loading or unloading heavy items, noting and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answer the telephone promptly, providing friendly and helpful service, including taking customer orders.
• Take customer orders at the delicatessen counter.
• Work with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Review orders for the day.
• Understand and practice proper sanitation procedures, ensuring the work area is always clean and neat.
• Review the status and appearance of food for freshness.
• Ensure that an adequate food supply is ready and on hand, following or developing a production list.
• Anticipate product needs for the department on a daily basis.
• Prepare, finish, and replenish product as necessary.
• Check in product, put product away, and may review invoices.
• Run the department registers and receive payment, make change, and other applicable tasks.
• Remove trash in a timely manner.
• Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
• Adhere to company policies and individual store guidelines.
• Report to work when scheduled and on time.

• Wash dishes as necessary.
• Order product and supplies as needed.
• Deliver orders as required.
• Price products for customers as necessary.
• Assist in other areas of the store as needed.
• Perform other job‑related duties and special projects as required.

• Understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
• Solve arithmetic calculations involving fractions, decimals, and percentages.

Less than high school or equivalent experience and six months or less of similar or related work experience.

• Perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements: clarity of vision at a distance of more than 20 inches and less than 20 feet with or without correction, color vision, depth perception and field of vision.
• Perform activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis; occasional exposure to temperature extremes and cleaning chemicals/solvents; fast‑paced work environment.

Telephone, fax, copier, intercom system, computer, calculator, kitchen utensils, hot wrapping machine, garbage disposal, trash compactor, cardboard compactor, box cutter, slicer, scales, delivery van, pallet jack, hot wrapper, and knives.

Daily contact with the general public and customers; contact with federal/state governmental or regulatory agencies regarding inspections.

Employment is contingent upon the successful completion of a pre‑employment drug screen.