KC – Team Lead

• Provide calm, friendly customer service during pickup windows

Kansas City Metro

Brown Button Estate Sales

Full-Time

At Brown Button Estate Sales, our Online Estate Sale service is built on trust, clarity, and execution. Once a client chooses to move forward, the Team Lead becomes their point person—owning the project from contract walkthrough to customer pickup.

We’re hiring a Team Lead to manage individual online estate sale projects in KC. This is a hands‑on leadership role for someone who can manage people and do the work (cataloging, photography support, logistics, and customer care) while ensuring every project meets Brown Button’s quality standards and deadlines.

This role is best suited for someone who thrives on ownership, problem‑solving, and bringing order to complex, moving parts.

• Take ownership of an online estate sale project after the sales call is completed and the client signs on
• Conduct the contract walkthrough and serve as the client’s primary point of contact
• Manage the full project timeline from start through customer pickup
• Ensure supplies, equipment, and people are in place when needed
• Track daily progress (lots per day, photography pace, catalog completion) to keep the project on schedule
• Communicate project status, needs, and readiness milestones to the General Manager
• Ultimately be responsible for getting the project completed—jumping in wherever needed to make that happen

• Maintain proactive, clear communication with clients throughout the project
• Manage client questions, concerns, or issues in coordination with the General Manager
• Set expectations clearly and kindly, especially during emotional life transitions
• Represent Brown Button with empathy, professionalism, and confidence

• Ensure the finished online catalog meets Brown Button standards for:
  • What is included in the sale
  • Logical lot grouping
  • Clear titles and descriptions
  • Accurate condition notes
  • Photo quality and consistency
  • Thoughtful lot order
• Perform cataloging work directly—especially higher‑impact or time‑sensitive areas
• Provide backup cataloging for any portion of the sale to keep timelines intact
• Apply an 80/20 focus: more attention to the best items, efficient handling of lower‑end lots

• Ensure photography output meets Brown Button’s standards
• Jump in to photograph items as needed to keep momentum
• Help stage, organize, and prepare items for photography
• Coordinate closely with the Photographer to maintain pace and quality

• Lead customer pickup preparation and execution
• Oversee:
  • Lot labeling and numbering
  • Wrapping and bagging of fragile or multi‑piece lots
  • Organizing lots by pickup schedule
• Provide calm, friendly customer service during pickup windows
• Ensure fast, accurate transfer of purchased lots
• Confirm customers receive everything they bought before leaving
• Coordinate refunds or issues with the Project Manager as needed

• Lead a project team that includes a Cataloger, Photographer, and Project Assistant
• Set the tone for collaboration, pace, and professionalism
• Move team members between tasks as needed to meet deadlines
• Uphold company standards and core values on every project
• Participate in reviews, feedback, and corrective actions in coordination with leadership

• Create or approve the sale title, cover photo, and sale description
• Communicate standout items and unique finds to the Marketing Manager
• Coordinate with the office on email timing and sale launch readiness

• 55% – Cataloging &…