Deal Desk Specialist

Deal Desk Specialist

As a Deal Desk Specialist on the Deal Desk team at Pager Duty, you will work cross‑functionally with Sales, Finance, Marketing, Security, and IT partners in all regions to streamline our Lead‑to‑Cash flow. You will be working with intelligent and driven individuals focused on delivering high‑impact projects.

• Serve as the trusted advisor and go‑to resource for the Sales teams, building strong relationships for solving complex problems across O2C processes.
• Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities.
• Train, mentor, and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers.
• Intake and triage the Deal Desk SFDC Queue.
• Respond with urgency and proactively prioritize your workload.
• Identify and explore opportunities for sales process improvements and help drive enablement efforts.
• Provide deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates, and reporting.
• Identify and resolve issues that could prevent deals from closing in a timely manner.
• Escalate deal‑threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level.
• Report, track, and follow up on system‑related issues affecting your tasks until resolution.
• Assist with deal enablement and maintain documentation.
• Drive special projects in data quality assurance across key areas of our sales team.
• Support new sales program initiatives as needed.

• Bachelor’s degree.
• 2+ years of experience in Sales Operations, Sales Enablement, or Deal Desk.

• Comfortable with change and an ability to thrive in a fast‑moving environment.
• Excellent interpersonal and communication skills.
• Ability to learn quickly in a dynamic and collaborative environment.
• Strong business acumen, organizational skills, time‑management and attention to detail.
• Proficient with SFDC, CPQ, Google and Microsoft Office products.
• Ability to process a high volume of transactions with accuracy and integrity.
• Flexible to extend or shift working hours to accommodate the business.

The base salary range for this position is $75,000.00 – $ USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Pager Duty is an equal‑opportunity employer. Pager Duty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. By submitting an application, you confirm that you have read and understand Pager Duty's Privacy Policy. Pager Duty is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process.

Pager Duty uses the E‑Verify employment verification program.