Vaccine Customer Representative – Ann Arbor, MI

Job Description

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases.

The VCR is the primary point of contact for a variety of customers within their assigned geography, including health care providers such as physicians, nurses, pharmacists, quality directors, immunization managers, and office managers. The primary activity is field‑based sales in the Ann Arbor, Michigan territory, covering Ann Arbor, Monroe, Brighton, and surrounding areas. The ideal location to reside is within this territory.

Travel varies based on candidate’s location within the geography.

• Engage in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company’s vaccine attributes in accordance with product labeling, CDC and professional society recommendations.
• Provide Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
• Provide customers with key insights by staying updated on professional and health care environment knowledge through self‑study of company‑provided scientific, product and marketplace information, attendance at product workshops and conferences, and consistent review of our Company’s promotional materials.
• Utilize analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio.
• Assist customers with education to improve their organization’s immunization rates through adherence to quality‑based programs using appropriate tools such as Vaccine IQ.
• Regularly monitor business performance against objectives using company‑provided tools.
• Develop a territory‑level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company’s policies, standards, and ethics.
• Maintain product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.

• Act as primary point of contact for select customer accounts, meet with key customers/personnel to understand their current practice structure, business model, and key influencers, and identify business opportunities to support identified immunization needs.
• Coordinate with the Company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.

Bachelor’s Degree with 0‑3 years Sales experience OR a minimum of high school diploma with at least 4 years of relevant work experience which could include professional sales, marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).

• Demonstrated aptitude to excel in current or previous educational or professional roles
• Ability to work both independently and within a team environment
• Strong organizational and time‑management skills
• Excellent interpersonal and communication skills

• Ability to convey technical concepts accurately and clearly
• Prior experience in a technical/scientific field or healthcare environment
• Previous sales, account management, consultative, or customer service experience
• Experience developing and executing a plan for engaging customers and meeting customer needs
• Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations
• Ability to analyze metrics to assess progress against objectives
• Vaccine experience

• Valid Driver’s…