Showroom Consultant

Do you enjoy working with people, design, and beautiful spaces? Custom Wood Products is seeking an enthusiastic Showroom Consultant to join our team in our Topeka  this customer-focused role, you’ll be the first point of contact for homeowners, designers, builders, and contractors—both in person and over the phone. You’ll guide customers through product selections, support our design team, and help ensure a smooth experience from initial consultation through cabinet design, construction, and delivery.

This is a great opportunity for someone who enjoys combining customer service with creativity, collaboration, and hands-on involvement in custom woodworking projects.

Work Schedule:

Monday-Friday 8:30am-6pm, with rotating Saturdays 8:30am-2pmMajor Duties:

Work with a diverse customer base, including builders, designers, and homeowners, to sell a wide range of products

Assist customers in person by appointment, walk-ins and by phone, while utilizing suggestive sales techniques managing customer concerns in a timely manner

Greet and assist all customers and visitors

Answer incoming calls and handle caller’s inquiries by providing accurate information

Ability to understand CWP production process and ability to clearly explain the process and customization features to customers

Provide office support services to ensure efficiency of day-to-day operations

Receive, direct and deliver phone and email messages

Maintain a record of customers and their cabinetry needs in CWP’s CRM system

Willingness to learn and stay abreast of cabinet design and construction methods

Support designers and customer’s throughout the sales process

Continually enhance sales skills and product knowledge in order to promote a professional image at CWPWork with other locations and personnel to ensure teamwork and deliver consistent customer service throughout the entire sales processCRM – Daily recording of all sales activity including, customer interactions (i.e. phone calls; in person meetings; email; text); new sales; internal communication and proper documentation through entire sales process until closed or lost

General Responsibilities:

Support CWP’s strong relationship culture through quality customer service and superior product knowledge

Provide exemplary customer service by resolving problems efficiently and responding timely to all internal and external requests

Work collaboratively with staff to encourage and support a team environment

Flexible to accept additional assignments as requested by leadership

Cross train for other positions to cover when necessary

Attend and participate meetings as requested

Provide same day responses to inquiries for information to customers, staff and vendors

Answer telephone calls professionally and provide prompt follow through

Follow CWP policies and procedures

Other duties as assigned

High School Diploma or equivalent required

Ability to effectively communicate (written and verbal)
Customer focused skills with excellent listening skills

Possess problem solving and problem resolution skills

Ability to handle a vast array of customers with varying levels of product knowledge

Ability to effectively handle phone and email inquiries

Ability to work with minimal supervision

Proficient in MS Office, with ability to learn other software as needed
#J-18808-Ljbffr