Field Service Technician

Position Title

Field Service Technician

Join the Game:
Become a Field Service Technician at AGS! Are you tech‑savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting‑edge gaming equipment, solving puzzles, and delivering top‑notch customer service, this role is for you!

Compensation: the projected starting salary range is $20.50 - $23.50 per hour for a Field Service Technician I. Compensation is based on skills, experience, industry, technical knowledge, and geographic location. AGS adheres to all local pay regulations.

Benefits include healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more.

• Tech‑Savvy Tasks: Install, upgrade, and perform procedures on gaming equipment.
• Maintenance Master: Perform preventative and general maintenance on AGS casino products.
• Report Wizard: Complete paperwork and reports in a timely, detailed, and accurate manner.
• Customer Service Champion: Provide best‑in‑the‑business service to customers internal and external.
• Troubleshooting Superstar: Fix service incidents quickly and efficiently and escape issues when needed.
• Inventory Hero: Keep track of necessary parts and inventory.
• On‑Call Rotation: Participate in a weekly on‑call rotation to support 24/7 operations.
• Safety First: Follow all safety protocols even when troubleshooting in high‑energy environments.

• Education: High School diploma or GED.
• License to Drive: Valid driver's license and vehicle insurance.
• Tech
  
  Skills:
  
  Problem solving with basic knowledge of AC/DC electronics and computer networking.
• Experience: Knowledge of electronics/computer networking; gaming experience is a bonus.
• Tools of the Trade: Basic computer skills and proficiency with Microsoft Office (Word, Excel, Outlook).
• Flexibility: Ability to work a sometimes‑changing schedule, including mornings, nights, weekends, and holidays.
• Compliance: Ability to obtain licensing through Nevada Gaming Control Board (NGCB) or other gaming jurisdictions in which we operate.

On the job you will be on your feet, walking, standing, and sometimes bending and squatting for long stretches. You must be able to lift up to 50 pounds and occasionally push or pull up to 200 pounds. Work environments may vary and may be non‑climate‑controlled.

All offers are contingent upon successful completion of a background check, drug screen, and human performance evaluation (HPE).

AGS is an equal opportunity employer. Equal employment opportunity, including veterans and individuals with disabilities.

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