Service Technician

Service Technician I – The Residences at Auburn Hills (Topeka, KS)

Birge & Held is a multifamily housing company dedicated to investing in communities to transform lives. The Service Technician I supports the daily maintenance operations of an apartment community, ensuring resident satisfaction, property functionality, and compliance with company standards. This role reports directly to the Operations Manager.

• Conduct all business in accordance with company policies, Fair Housing regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.
• Inspect buildings and common areas to assess cleanliness, safety, and overall property condition.
• Perform basic repairs and maintenance of HVAC units, electrical systems, mechanical equipment, plumbing fixtures, and structural facilities.
• Complete all assigned work orders within 48 hours unless an emergency requires immediate action.
• Ensure unit turnovers are completed within five working days unless otherwise directed by the Operations Manager.
• Perform on-site work to preserve and enhance asset appearance and functionality.
• Provide daily progress updates and communicate frequently with the operations team.
• Coordinate and complete tasks in alignment with broader departmental priorities.
• Maintain a professional, respectful, and courteous demeanor with residents, prospective residents, team members, and vendors while assisting in ensuring a positive resident experience through timely service and proactive maintenance.
• Maintain the cleanliness and safety of grounds and common areas.
• Support seasonal tasks such as snow removal, landscaping, and debris cleanup to ensure curb appeal.
• Oversee the day‑to‑day maintenance of the assigned B&H portfolio and provide assistance to other B&H assets as needed.
• Complete and submit required administrative documentation accurately and on time.
• Participate in the maintenance on‑call rotation to handle after‑hours emergencies.
• Perform other duties as assigned by the Service Manager.

• Formal technical training and/or equivalent job experience in heating and air conditioning.
• EPA certification for refrigerant handling, preferred or willingness to obtain certification upon hire.
• HVAC certification, preferred.
• Valid driver’s license and reliable transportation (for positions that require travel between properties).
• Knowledge of OSHA standards and other environmental safety standards.
• Ability to operate necessary tools; provide own hand tools such as power drills and impacts.
• Experience in residential property maintenance is beneficial.
• Above‑average oral communication skills.
• Self‑motivated with the ability to complete assigned tasks and negotiate competitive pricing of supplies and contracted work.
• Ability to multi‑task and prioritize work orders.
• Strong attention to detail.
• Ability to perform in a fast‑paced environment and adapt to changing priorities.
• Logical problem‑solving skills to troubleshoot and make sound business decisions.
• Ability to work in all weather conditions.
• Capacity to lift, push, and pull up to 75 pounds.
• Smartphone preferred for work purposes.

• Paid time‑off policy including up to 18 days of PTO per year, 12 full days and two half‑day holidays, a floating holiday, and your birthday. Veterans receive Veterans Day as a paid day off.
• 8 hours of Volunteer Paid Time Off each year.
• Up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Monthly commission opportunities and quarterly bonuses based on site‑specific KPIs.
• Exclusive employee discounts at Birge & Held properties.
• Wellness program with up to $25 monthly gym membership reimbursement and access to certified health coaches.
• Dental, vision, and comprehensive medical plans with online tools to manage benefits.
• 401(k) plan with competitive employer contributions.
• Automatic enrollment in company‑paid basic life insurance with options for supplemental life, long‑term and short‑term disability, and critical illness insurance.
• Monthly phone stipend up to $50.
• Tuition reimbursement program and talent development support.
• Recognition as one of the Top Workplaces in the USA.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.