Manager, Product – Engineering

Responsibilities

• Manage product and engineering teams to deliver business outcomes through direction, coaching, feedback, technical leadership, and performance management.
• Lead delivery of customer-facing web applications, APIs, and digital experience capabilities supporting critical Postpaid Apps (Service Management) initiatives.
• Oversee technical vendor relationships for digital experience platforms, web technologies, and supporting tools, driving feature and functionality requests for future product releases.
• Evaluate and guide technical solutions involving modern CMS platforms, cloud-native architectures, API integrations, and front-end application frameworks to ensure scalability, security, maintainability, and business value.
• Implement continuous improvements in development practices across technical disciplines including Agile delivery, Dev Ops, application security, quality engineering, web performance optimization, and operational excellence.
• Partner with product, architecture, and engineering teams to translate business requirements and high-level solution designs into actionable delivery plans, technical work streams, and execution priorities.
• Maintain awareness of emerging technologies and industry trends related to web development, API integration, digital experience platforms, cloud-native solutions, and AI-enabled customer experiences.
• Recruit and hire qualified team members to strengthen product and project teams, including contract staff as needed.
• Prioritize work and allocate resources effectively to ensure projects are delivered on time, within scope, and aligned with business objectives.
• Conduct regular performance evaluations, provide constructive feedback, establish development goals, and hold team members accountable for results.
• Also responsible for other duties/projects as assigned by business management as needed.

• Bachelor's Degree plus 5 years of related work experience OR Advanced Degree with 3 years of related experience
• 4-7 years Product Management experience in an agile software product development environment
• Knowledge in software with Agile Scrum methodologies and other commonly used tools
• Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
• Experience with Agile backlog/project management tools
• Experience in delivering large and complex business/technology initiatives
• Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence
• Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the Dev Ops teams can ingest
• Strong analytical skills with ability to identify/analyze/ synthesize product use data
• Modern CMS and Digital Experience Platforms (Contentful, AEM, Sitecore, Optimizely, Word Press VIP, Sanity, Acquia) (Preferred)
• Node.js and Microservices Architectures (Preferred)
• Docker and Kubernetes (Preferred)
• Web Performance Optimization and Core Web Vitals (Preferred)
• Automated Testing Frameworks (Jest, Cypress, Playwright, Selenium) (Preferred)
• AI-Powered Digital Experience Technologies (Preferred)
• Generative AI, LLM Integration, Intelligent Search, and Personalization Solutions (Preferred)
• OpenAI, Azure OpenAI, Google Vertex AI, Amazon Bedrock, Anthropic Claude, or similar enterprise AI platforms (Preferred)
• Retrieval-Augmented Generation (RAG), Vector Search, and AI Orchestration Concepts (Preferred)
• Responsible AI, Security, Privacy, and Governance Practices (Preferred)