Behavioral Health Medical Receptionist-Tiinawit

Behavioral Health Medical Receptionist Tiinawit Department of Tribal Health

Hourly Wage: $22.17/Regular/Full-Time

Location:

Toppenish

The Behavioral Health Receptionist serves as the first person point of contact for clients, families, and visitors entering the Tiinawit Behavioral Health Clinic. Ensures that every individual such as clients, family members, and visitors feel respected, cared for, and supported from the moment they enter the doors. Provides courteous and professional customer service while performing a variety of administrative and clerical duties that support daily operations across multiple internal programs within the clinic.

The Behavioral Health Receptionist is responsible for welcoming and greeting our guests with a smile, providing quality and efficient service and guidance to all visitors and callers of the Tiinawit Behavioral Health Department. Working as support staff to provide routine clerical functions to meet staff and client needs by answering and routing calls using multiple phone lines, relaying messages, answering routine questions, while utilizing courteous customer service principles and representing the agency in the most professional manner possible.

Helps ensure a welcoming, confidential, and organized environment that reflects the department's values of compassion, respect, and cultural understanding. Administrative support and secretarial clerical support will be provided as needed to YNBHS Administration and upper management and other staff in the organization and are required to follow other instructions and perform other duties as assigned by the supervisor. This is an intermediate level position requiring excellent customer service skills and an understanding of the expectations of a HIPAA compliant office setting.

The Receptionist enables department providers to function as a collaborative care team, centered on the needs of the patients.

• Provide excellent customer service.
• Greets and welcomes clients, visitors, and staff in a warm, compassionate, professional, and culturally sensitive manner. Interact with clients and community members in a friendly trauma informed manner.
• Welcome participants with friendly and polite demeanor while assisting them with tasks such as filling out necessary paperwork and handling sensitive health information.
• Answer and route phone calls promptly; take accurate messages and provide information as appropriate. Screens incoming calls making preliminary determinations of individual needs and urgency for services.
• Provides administrative support to the department with scheduling and rescheduling patient intake/ therapy appointments and tracks all appointment data. S schedule, confirm, and update appointments for multiple behavioral health programs and providers throughout the clinic.
• Confirm appointments for existing clients over the phone or in person.
• Serves as the main contact for new clients and daily contact with existing clients. Responsible for direct communication with all existing and newly referred clients.
• Check clients in and out of appointments, will notify providers when clients arrive, verify demographic/contact information (address, phone number, email and insurance information), and ensure intake paperwork is complete.
• Provide and prepare paperwork/documentation and enter data into the electronic health record (EHR) system as required and requested. Prepares and provides pertinent client information, charts and records.
• Prepares and processes patient forms, including consent, referrals, and release of information.
• Maintain lobby area/front desk, and common areas (conference rooms, intake rooms, and bathrooms) within the clinic workspace are clean, organized, and are in welcoming presentable condition.
• Provide directions and program information to clients, staff, and visitors.
• Help manage client flow, communication, documentation, and program coordination efficiently.
• Monitors, manages, and accesses services for patients, as well as assist with the coordination and referral to receiving services.
• On a regular basis, exercise independent judgement in the…