Department Secretary - Stress Health Program

Department Secretary - Work Stress Health Program

Join to apply for the Department Secretary - Work Stress Health Program role at CAMH.

• Reporting to the Manager, provide administrative support to ensure the smooth and effective operation of the service.
• Triage incoming telephone inquiries from clients, third‑party referrals, and physicians.
• Book client appointments, schedule and coordinate virtual assessments and treatment appointments.
• Provide technical guidance for clients to log onto virtual appointments.
• Manage daily clinical service schedules and referrals.
• Track progression of assessments and/or treatments for clients within the service.
• Prepare and manage clinical charts, file and upload clinical documents within third‑party platforms.
• Order medical and administrative supplies.
• Support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements.
• Provide support to other services within the Work Oriented Clinical Program, including Back on Track Toronto, when required.
• Perform other related duties as needed.

• One year Community College diploma in Office Administration or a related discipline, combined with 1–2 years secretarial/administrative experience, or an equivalent combination of education and experience.
• Diploma in medical administration is considered an asset.
• Sound analytical and problem‑solving skills, and strong administrative skills to maintain accurate records and general office management.
• Proficient with web‑based databases and programs, Microsoft Office (Word, Excel, PowerPoint), and virtual platforms (Webex, OTN).
• Familiarity with ICare is essential.
• Sound judgment and the ability to interpret and apply policies and procedures.
• Ability to work collaboratively within a fast‑paced, dynamic team environment.
• Experience with database management; experience with Red Cap and statistical programs considered a further asset.
• Superior written and verbal communication, interpersonal and organizational skills to deliver exceptional patient care.
• Understanding of medical and pharmaceutical terminology is an asset.
• Experience dealing with clients, staff and external agencies from diverse cultural and ethnic backgrounds, and demonstrating high levels of interpersonal skill and diplomacy.
• Bilingualism (French/English) and/or proficiency in another language is an asset.

Location:

250 College Street.