Admitting & Locating CSR - Locating - Information Management Group

Admitting & Locating CSR – Locating – Information Management Group

Join to apply for the Admitting & Locating CSR – Locating – Information Management Group role at CAMH.

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan:
Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital; it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

Are you someone that provides exceptional customer service? Do you thrive under pressure with a strong sense of urgency? Do you love to follow procedures? Are you available to work day, evening, weekend, and statutory holiday shifts? If you said “yes” to all of the above, then keep reading and consider joining our team.

• Provide efficient switchboard services utilizing computerized telephone and voice mail systems.
• Monitor all hospital emergency communications and alarms to relay emergency codes and dispatch proper teams to appropriate areas.
• Conduct quality audits of various systems and databases to improve and sustain the integrity of the data.
• Support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable and regulatory requirements.

This position is casual, funded by the 1001 Queen Street Site. Casual employees are scheduled on an as‑needed basis and may be called in on a relief basis to fill in for illness, vacation, emergencies, or staff shortages. Casual employees are not entitled to benefits under the Collective Agreement, are not eligible for layoff or recall rights, and may be terminated after a six (6) month calendar period without recall.

• Grade 12 education or equivalent; post‑secondary education is an asset.
• Preferably one (1) year or more of experience in a switchboard department; other customer service experience considered.
• Experience operating electronic phone systems, PC‑based phone systems, alarm panels/monitoring systems, fire panels, overhead paging systems and two‑way radios preferred.
• Excellent communication and interpersonal skills; ability to effectively communicate with clients/patients, their families and staff.
• Demonstrated ability to multi‑task and maintain control during stressful situations; strong decision‑making, time‑management, attention to detail, organizational and problem‑solving skills.
• Ability to work with clients/patients and staff of diverse cultural and social backgrounds.
• Computer literacy in Microsoft Word, Excel, Internet Explorer and Outlook; proficiency in database use preferred.
• Ability to quickly learn new software applications; upon hiring must be available for fifteen (15) contiguous days of training.
• Bilingualism (French/English) or proficiency in a second language is an asset.

If you are interested in this position, please ensure that you apply before 5 pm EST on the closing date. Applications received after 5 pm EST will not be accepted.