Receptionist, Administrative​/Clerical

Receptionist (13-month contract)

• Provide reception coverage in the lobby of the facility between 8:00 am and 5:00 pm Monday‑Friday.
• Maintain a clean and organized reception and front lobby area.
• Ensure all visitors sign in when they arrive at the office and sign out when they leave.
• Greet persons entering the organization and offer to hang their coats.
• Escort visitors to the waiting area and offer them a snack or beverage.
• Upon visitor sign in, notify the appropriate Customer employee to inform them that a visitor is in the lobby waiting.
• Answer all incoming phone calls and attempt to connect them with the intended recipient. If unable, Ricoh staff will obtain all pertinent information and inform the caller that the information will be forwarded to the Customer employee.
• Review and update the internal telephone directory, as required.
• Prepare visitor badges, as required.
• Acts as Reception Trainer and Team Lead – creates schedules for Reception and Boardroom booking teams to ensure adequate coverage is available for vacation, open positions and sick time.
• Mentor new team hires and provide the manager with overall initial assessments.
• Document all relevant procedures, both Ricoh and client security, ensuring overall compliance with policies.
• Log, track, and report all vital statistics in the Monthly Management Report.
• Monitor visitor access and maintain temporary security access cards and parking vouchers.
• Organize catering for Executive meetings upon request.
• Monitor kitchen supplies for ordering through Facilities Coordinator.
• Reserve meeting rooms.
• Additional duties as assigned by the firm (administrative duties, invoice processing, etc.).
• Other duties as required by your manager.

• High School Diploma or equivalent.
• Minimum of 2‑year reception experience.

• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Strong self‑motivation to drive results.
• Prioritize and time management skills.
• Intermediate knowledge of Microsoft Office applications.