Client Care Administrator

Location: Old Toronto

This is a rare opportunity to join an award-winning, forward-thinking, collaborative team that services a diverse client-base with a core focus on Service Excellence selling some of the city’s top luxury homes, cool neighbourhood lofts & many exclusive properties.  We are launching a new brand and a new vision and are looking for someone like you – talented, motivated, focused, and experienced in the real estate industry to join our team as the lead Client Care administrator.

You – our ideal candidate – has:
· Minimum 3-5 years real estate experience
· Real Estate License (OREA/RECO) – bonus to have
· Valid Ontario Driver's license - mandatory
· Toronto

MLS, MS Office, G-suite, Workflow Management Systems and CRM software (ie. Follow Up Boss (BEST), Salesforce, Microsoft , Top Producer, etc.) and offer generating systems (ie. Web Forms, etc.)
· Ability to produce accurate and succinct CMA reports – we don’t need to write this out because you already know what this is
· Tech savvy, including social media and the importance this plays in our industry
· Excellent command of the English language with strong writing and editing skills
· Dedicated and willing to put in extra time when needed with excellent critical thinking and problem-solving skills

This opportunity will significantly reward for the right experience, capabilities, and attributes.

Your Must Haves:
· Minimum 3-5 years real estate experience
· Real Estate License (OREA/RECO) – bonus to have
· Valid Ontario Driver's license - mandatory
· Toronto

MLS, MS Office, G-suite, Workflow Management Systems and CRM software (ie. Follow Up Boss (BEST), Salesforce, Microsoft , Top Producer, etc.) and offer generating systems (ie. Web Forms, etc.)
· Ability to produce accurate and succinct CMA reports – we don’t need to write this out because you already know what this is
· Tech savvy, including social media and the importance this plays in our industry
· Excellent command of the English language with strong writing and editing skills
· Dedicated and willing to put in extra time when needed with excellent critical thinking and problem-solving skills

Personal Qualities:
· Professional, calm, bright, personable, and confident
· Incredibly organized with strong systems, follow up processes and exceptional time management
· Focused and thrives in a dynamic environment with multi-tasking capabilities
· Natural pride in what you do and how you do it
· Sound judgment and ability to effectively manage all stakeholders - from clients to suppliers  
· Ability to maintain discretion and confidentiality

The Day-to-Day:
· You have a weekly plan of regular, required tasks, broken down by each day, such as administrative and marketing support services, CMA, CRM input and follow-up
· Leave time for urgent requests and time-sensitive matters
· Ensure the accuracy and timeliness of all appointments and paperwork relating to both listings and sales, as well as client correpondence
· Coordinate activities related to lead generation, sales, staging and closing