Operations Assistant

Position: Benefit Operations Assistant
Adecco Professional is hiring on behalf of our client for a dedicated Benefit Operations Assistant to join their Insurance Benefits team. This position is essential in providing support services to ensure timely reimbursement to members and efficient handling of claims information. The ideal candidate will report directly to the Manager of Benefit Operations and will begin as soon as possible to assist the team during their busy season.

This interim role would be for a few months however there is potential to extend or more.
Some of the responsibilities for the Benefit Operations Assistant job opening in Toronto, ON may include, but are not limited to:

• Provides ongoing support to Benefits Operations, particularly in coordinating the annual renewal of the Members' Insurance Program.
• Reviews and verifies submitted forms to ensure accuracy, completeness, and correct selection of renewal and payment options.
• Follows up with Members to obtain missing details and resolve any inconsistencies or discrepancies.
• Responds to Member inquiries via phone and email, offering clear and timely assistance.
• Logs, tracks, and monitors Member inquiries or issues to ensure they are resolved and properly documented.
• Organizes, files, and maintains all related paperwork while upholding strict confidentiality of sensitive information.
• Seeks guidance from Benefits staff when clarification, additional detail, or support is required, including appropriately triaging complex issues.
• Provides regular and ad-hoc administrative support to the department, including coordinating internal and external mailings.

Requirements:

• 2+ years in a relevant field; preference to someone with employee benefits experience and/or insurance benefit claims experience.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive information with confidentiality.

Why Join Us?:

• Opportunity to work in a supportive and collaborative environment.
• Gain valuable experience in the employee insurance and benefits sector.

If you are a motivated individual looking to contribute to a dynamic team and support members effectively, we encourage you to apply for the Benefit Operations Assistant position today!

NOTE:

this is an interim hire for a few months and would have you working on-site Monday to Thursday, 8:30am - 5pm however for the month of March, the hours would be Monday to Friday, 8:30am - 4:30pm so you must be flexible to adjust during this month. The worksite location is walkable from a Line 1 TTC subway station.
We are looking forward to connecting with experienced candidates who have experience in employee benefits and can thrive in a fast-paced environment for this interim request. The hourly pay rate will range between $22-23/hr (commensurate based on experience) + 4% vacation pay on top of this paid weekly.
To express your interest in this role, please send your resume showcasing the requirements and a recruiter will reach out to those matching the requirements for an initial pre-screen call.