Registrarial Services Associate, UofGH

Registrarial Services Associate, UofGH - FT Support-(35288)
Description
Achieve Better at Guelph-Humber
At Guelph-Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Guelph-Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Guelph-Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day. If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

Job Details
Position Title: Registrarial Services Associate
Status: Full-time Support
Hours: 37.5 hours per week
Faculty/Department: University of Guelph-Humber/Registrars Office
Campus/

Location:

University of Guelph-Humber
Salary: Payband G: $34.60 - $39.93
Starting Salary
: $34.60;
Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.
About the
Registrarial Services Associate
Role
Under the direction of the Associate Registrar, Academic Advising, Registration, and Records the incumbent exercises a high degree of professional judgment in delivering comprehensive frontline and operational support to a diverse student population of approximately 4,500 students, as well as campus guests and community visitors; the incumbent provides information on academic programs, institutional policies, and student services, ensuring a consistent and high‑quality experience across all channels of  this role, the incumbent administers a broad portfolio of critical academic and registrarial processes—including the accurate and timely administration of official transcripts, Confirmations of Enrolment, Letters of Permission, and other academic documentation—directly contributing to the integrity, compliance, and operational efficiency of Student Services.

The incumbent is entrusted with safeguarding the accuracy of student records and upholding institutional standards through precise processing and verification of academic forms and sensitive information.

Acting as the primary point of contact for academic advising inquiries, the incumbent exercises advanced communication skills to interpret inquiries, triage student needs, and determine appropriate pathways for support. This includes responding to inquiries in person, by phone, and through email from prospective students, applicants, current students, faculty, staff, and members of the public, often resolving issues independently and escalating matters only when necessary.

The incumbent also oversees and coordinates the scheduling of student appointments for approximately 20 staff across three Student Services units-requiring strong planning capabilities, prioritization, and the ability to adapt in a fast‑paced environment with fluctuating volumes. They proactively source, synthesize, and communicate accurate information, provide timely follow‑up, and ensure seamless service continuity across multiple operational areas.

The scope of responsibility includes providing administrative and coordination support to Registrarial Services, Student Life, Career and Placement Services, contributing to office operations, workflow efficiency, and service delivery improvements. The incumbent will actively participate on required operational committees. The incumbent may also be called upon to represent the University of Guelph-Humber in various recruitment forums on- and off-campus.
Qualifications
What you bring to the role:
Education

A 4 year university degree in a related field is required.

Experience and Skills

A minimum of two years of progressively responsible experience in a high‑volume customer service, registration, or recruitment environment, ideally within a complex service‑oriented setting.

Highly…