Customer Service Administrator, Construction; GTA

Customer Service Administrator, Construction (GTA)

Toronto, ON, Canada

Posted Wednesday, February 18, 2026 at 8:00 AM

About Concert Properties

Putting people first is at the heart of the Concert Properties story. We are deeply invested in improving the lives of the people who live and work in our communities, acknowledging that communities are more than just buildings. We focus on quality, consistency and sustainability, and our business is driven by warm, passionate people who embody a desire to help each of us feel more connected to one another.

We develop, own and manage rental apartments; develop condominium homes; and develop, acquire and manage industrial and office properties. Since 1989, we’ve grown to over $6.6 billion in assets under control.

Position Summary

Concert is continuing to grow in communities across Canada and we are looking for two (2) talented professionals to join the Concert Construction team as a Customer Service Administrator! Reporting directly to the Customer Service Manager, the successful candidates will be responsible for the administration and preparation of the handover of new suites to condominium owners in addition to assisting the Customer Service team in a variety of administrative tasks.

Duration: Contract 12-months

• Set up and maintain suite files including filing of lists, correspondence, etc.
• Receive 30 Day and Year end deficiency lists, including paper copies and electronic copies to be uploaded
• Enter deficiency lists, including categorizing deficiencies and entering lists on tracking sheet
• Assist coordinator with distributing deficiency lists to Bird, including printing copies and tracking date forwarded to Bird
• Assist coordinator with scheduling suite access for service
• Assist coordinator with addressing of walk-in inquiries
• Assist coordinator with receiving and responding to incoming calls and emails
• Prepare CCPs, including confirming purchaser information, occupancy date, net selling price, etc., inputting all required information to Tarion Builder Link, printing copies.
• Forward PDI items to Bird for completion

• Post-secondary education, or a combination of education and related experience
• 1-3 years of previous work experience in a professional services environment
• Strong verbal and written communication skills
• Demonstrated superior customer service experience
• Ability to take ownership and demonstrate initiative with assigned work
• Punctual, reliable, and professional
• Strong inter-personal skills
• A keen eye for detail and the ability to follow up and follow through
• Intermediate experience with Microsoft Office Suite, i.e. Outlook, Word, Excel, Power Point
• Knowledge of construction terminology would be an asset

Please note this is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this position.

Join the Concert Team in building a people-first future.
Concert Properties is proud to have been named one of BC’s Top Employer for the fifth year in a row !

We are a proud Canadian company, providing quality employment across the country and working together with the people we serve to realize our vision—building resilient, inclusive and sustainable communities. Our success is powered by a passionate, talented team that values a collaborative culture, a desire for excellence and a willingness to give back. We support our team members and offer competitive pay, comprehensive benefits and perk programs that promote employee health and wellness.

At Concert Properties, we value diversity, equity and inclusion and are committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applications from all qualified job seekers. The posted salary range is reflective of the qualifications and experience we are looking for in a candidate to fill this opportunity; however, applicants with all levels of experience are welcome to apply.

Please be advised that only short-listed candidates will be contacted.