Donor Care & Operations Coordinator

The International Fellowship of Christians and Jews of Canada (IFCJ Canada) is a leading Canadian religious charity building bridges between Christians and Jews, blessing Israel and the Jewish people around the world with humanitarian care and life-saving aid.

The IFCJ Canada office is located in downtown Toronto, Ontario at the intersection of Adelaide and York Street.

IFCJ Canada is seeking a full-time professional and service-minded Donor Care & Operations Coordinator to support donor care, community engagement, and office operations. This role serves as a key point of contact for donors, partners, and internal stakeholders, contributing to a positive and responsive experience for those who engage with the organization.

Reporting to the Executive Director, the Donor Care & Operations Coordinator provides operational and administrative support that helps ensure the smooth execution of programs and daily activities. The role works closely with the Director of Philanthropy to support donor and community engagement efforts across church and partner networks through coordinated communications and stewardship follow-up. This is a current vacancy.

Why Work with Us?

• Opportunity to do meaningful work that provides lifesaving assistance to Israel's most vulnerable people, and to Jewish people around the world who are in desperate situations.
• Competitive salary range of $60,000 – 75,000 annually
• Comprehensive benefits package provided including health, dental, extended health care coverage, health care spending account and RRSP matching.
• Commitment to Professional Development including an annual budget for each employee.

• Integrity – Act with honesty, trustworthiness, and transparency.
• Accountability – Accept responsibility for our actions.
• Dignity – Acknowledge every individual’s inherent value.
• Humility – Approach our work with a servant’s heart.
• Collaboration – Align our collective gifts, efforts, and passions.
• Innovation – Aim for continuous improvement.

• Donor Care & Stewardship (50%)
  • Serve as a frontline point of contact for donors, handling inbound inquiries and providing timely, warm, and professional support by phone, email, and written correspondence
  • Manage and document incoming donations, and generate and send donor acknowledgements, tax receipts, and service-related correspondence
  • Conduct outbound donor care calls and follow-ups as required
  • Maintain accurate and up-to-date donor records in the CRM database
  • Support donor engagement and stewardship related to campaigns, events, and outreach initiatives
  • Handle donor information with discretion, confidentiality, and attention to detail

• Community Engagement & Outreach Support (30%)
  • Provide administrative and logistical support to community engagement and outreach initiatives within the Canadian church community
  • Assist with outreach communications, including drafting, coordinating approvals, and tracking distribution
  • Support outreach events and initiatives through registration tracking, materials preparation, and fulfillment coordination
  • Maintain outreach-related records and assist with basic reporting and data tracking
  • Coordinate with internal teams to support outreach activities and timelines

• Office & Operations Support (20%)
  • Provide reception coverage, including answering and directing incoming calls and emails and welcoming visitors
  • Manage incoming and outgoing mail and deliveries
  • Support general office operations, including ordering supplies, maintaining shared spaces, and scheduling meetings
  • Assist with administrative tasks for the Operations and Philanthropy teams as required

• Post-Secondary education or equivalent combination of education and experience
• 2+ years of related experience with direct donor interaction, in a non-profit or similar setting
• Experience with Raiser’s Edge, Luminate Online, Fundraise Up, or similar donor database application is an asset
• Commitment to IFCJ Canada’s mission
• Professional attitude and appearance
• Ability to maintain a calm and positive demeanor in a fast-paced…