Receptionist Clerk - Holland Rehab Services - Temporary

Summary Of Duties

• Responsible for providing reception and clerical support to the Working Condition Program and the Globally Funded Program in the Department of Rehabilitation
• Responds to all incoming phone calls, directing inquiries to appropriate personnel/area
• Greets and registers patients for all assessment and treatment appointments
• Registers patients in hospital system, program databases, tracking spreadsheets, and external portals
• Liaises with internal and external customers, providing accurate information pertaining to patient appointments and booking time frames
• Completes referral intake process; intake, triage, scheduling, and preparing clinic charts
• Prepares weekly clinics, reconciling prepped files to clinic schedules
• Monitors, prints, and submits radiology requisitions and final reports as required
• Formats, and submits clinic reports to referral source using external electronic portal
• Completes post clinic tasks including faxing of medical referrals, tracking attendances, entering follow up time frames, and faxing of summary sheets as required
• Reconciles clinic attendances to end of day clinic schedule to confirm accuracy and updates database as appropriate
• Maintains, and updates WSIB Electronic Referral System for appointment tracking and submission of clinic reports
• Monitors and follows up on program status reports from Access Database
• Assists with follow up bookings and chart prep as required
• Provides Administrative support for Clinical Team, Management Team, Administrative Team, and Global Programs
• Other duties as required

• Grade 12 education;
  Post‑secondary business/secretarial course
• 3-5 years’ experience in a busy clinic reception where there are multiple clinics running simultaneously
• Excellent typing and data entry skills (accuracy and speed)
• Ability to handle a busy telephone system, patient reception, and patient bookings
• Exceptional customer service skills, interpersonal skills, and ability to work well within a team
• Experience working with Insurance Companies, Disability Management Companies, and other Third Party Customers (WSIB)
• Demonstrated ability to work independently, take initiative, problem‑solve, and meet deadlines
• Demonstrated ability to multi‑tasks and prioritize independently
• Proven organizational skills, and ability to manage multiple clinic booking systems accurately
• Ability to work in high volume clinics, and assess priorities, organize workloads and allocate time effectively
• Ability to work under pressure in a fast paced environment with flexibility and diplomacy while providing excellent customer service
• Able to communicate in a clear, concise manner
• Exceptional knowledge and demonstrated use of Access Databases, including creating daily and monthly reports
• Keyboarding at 40w.p.m. with maximum 5% error Rate