Administrative Associate - Clinic

Description

Location:

3280 Bloor Street West, Centre Tower, Suite 802

Time:
Monday-Friday 8:00 am
-4:00 pm

Status:
Full Time position (onsite clinic)

Create Awesome Experiences For Our Customers.

TELUS Health is looking for an Administrative Associate to join an amazing multi‑disciplinary team in our THCC‑Toronto Bloor.

Here’s the impact you’ll make and what we’ll accomplish together. Under the direction of the Clinic Manager, the Administrative Associate will be responsible for processing medical files, conducting patient follow‑ups, data entry, and a variety of administrative and clerical tasks.

• Process Occupational Health files
• Validate that all results have been received and coordinate files with the physicians to be reviewed and signed off
• Process the files according to the specific protocol
• Complete follow‑up with both client and patient, updating patient file status
• Follow up with patients regarding outstanding results
• Schedule appointments when needed
• Answer phone, respond to client questions, and schedule appointments
• Share reception responsibilities with other admin – lunch/days off coverage
• Prepare referrals and requisitions
• Ship medical documents to clients via courier
• Perform other general clinic/administrative duties including scanning, faxing, photocopying, printing documents, and maintaining tidiness in the clinic

• 2‑3 years of relevant experience working in a fast‑paced environment, providing a high degree of customer service
• Exhibits a professional image, mature communication style, and polished manner with clients
• Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
• Exhibits strong work ethic and takes ownership to complete a task from start to finish
• Demonstrates flexibility and the ability to work effectively in a team environment
• Demonstrates effective organizational, multitasking and problem‑solving abilities
• Exposure to patient databases and/or scheduling software would be ideal