Administrative Secretary - Integrated Treatment; Access to Care

Job Description

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan:
Connected CAMH to transform lives, ignite innovation and discovery, revolutionise education and drive social change. CAMH is on a mission to change the way society thinks about and responds to mental illness, aiming to eliminate prejudice and discrimination and shape a world where mental health is central to our healthcare system.

Salary Range: $30.95 - $35.68 per hour.

The Centre for Addiction and Mental Health (CAMH) is seeking a full‑time, temporary (18 months) Administrative Secretary to support the Integrated Day Treatment Program within the Access to Care Program. Reporting to the Clinical Manager, the successful candidate will provide comprehensive administrative and clerical support to ensure the efficient and effective operation of the clinic and related clinical services.

• Prepare and format correspondence and clinical documents.
• Manage inter‑program communications.
• Respond to telephone, email and in‑person inquiries.
• Coordinate daily schedules and appointments using electronic scheduling systems.
• Register clients, enter visit and discharge data, and maintain clinic charts and electronic records.
• File, photocopy, fax, order supplies and track program data.
• Book appointments and provide general administrative support as required.
• Provide occasional back‑up administrative coverage to other clinics within the Access to Care Program.
• Serve as a key point of contact for clients, many of whom may present in distress, and remain calm and effective in high‑pressure situations.
• Demonstrate flexibility, adaptability and solution‑focused teamwork in a dynamic clinical environment.

• One‑year Community College diploma in Office Administration or a related discipline, or an equivalent combination of education and experience.
• One to two years of administrative or secretarial experience; experience in a healthcare or mental health environment strongly preferred.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), electronic scheduling systems and web‑based databases.
• Familiarity with electronic health records, medical terminology, data entry and minute‑taking.
• Excellent interpersonal, verbal and written communication skills, sound judgment, problem‑solving and organisational abilities.
• Ability to multitask, prioritise competing demands and meet deadlines in a fast‑paced environment.
• High degree of tact, diplomacy and professionalism when interacting with clients, staff and external stakeholders from diverse cultural and ethnic backgrounds.
• Adaptable, detail‑oriented, a strong team player with high initiative; bilingualism (French/English) or proficiency in another language is an asset.
• Comfortable supporting individuals experiencing emotional dysregulation and capable of navigating clients to appropriate supports and resources.

This full‑time, temporary position is part of the OPSEU Bargaining Unit.