Administrator, Client Support Services

Overview

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

The client support area administers the responsibilities of processing day to day tasks associated with services provided to transfer agency issuer clients. The main focus is complying with issuer’s regulatory responsibilities to distribute annual meeting and other related materials to their security holders. The Administrator, Client Support Services will interact with co-workers, relationship managers, vendors, finance and issuers or their agents.

This role is hybrid (2 - 3 days/week in the office) - based in Toronto, ON.

• Department administration and support
• Efficient use of Excel, Word and Database software
• Support Proxy Setup, Client Service Administration
• Setting up proxy meetings;
  Send notices to appropriate distribution lists
• Following up with Relationship Managers for executed undertakings;
  Download NOBO list files off Broadridge’s website and load it on to Tran Star
• Send email to Corporate action to consolidate accounts
• Scan and save CDS holders of record reports
• Booking cheque mailings;
  Booking non-proxy events (i.e. Letter of Transmittals)
• Creating mailing estimates and material quantities;
  Reconciling early search and record date quantities
• Track and perform document management tasks

• Minimum of 1 year experience in corporate/commercial or securities industry
• Excellent working experience with Microsoft Office Suite (Word, Excel), Gmail/Google
• Database Management
• Relationships:
  Maintain positive working relationships with others, both internally and externally
• Communication:
  Excellent/effective oral and written communication skills
• Teamwork:
  Work cooperatively and effectively with others to set goals, resolve problems, and make decisions to enhance organizational effectiveness; ability to undertake self-directed tasks when necessary
• Independence:
  Ability to work independently, ensuring outstanding matters are addressed in a timely manner
• Organization:
  Excellent time management skills; attention to detail; the capacity to prioritize by assessing situations to determine urgency; ability to develop a work schedule, set goals, create / implement actions plans and monitor progress towards goals; and ability to make clear, timely decisions
• Assessment:
  Anticipate, understand, and respond to the needs of peers, clients and security holders to meet or exceed their expectations. Read and analyze documents thoroughly
• Attention to detail is very important
• Willingness and ability to adapt to changes and responsibilities
• Other duties may be assigned as necessary
• Flexibility with working overtime when required

• Proxy / Transfer Agent experience would be considered an asset

Salary Range: 46,000/year - 52,000/year CAD

Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

The recruiting efforts for this role are intended to fill a vacant position.

For this role AI-assisted tools are utilised as one input in the application and screening process. AI does not make final hiring or interview decisions.

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