Services Officer; Program Assistant

Employment Services Officer (Employment Program Assistant)

The Yonge Street Mission, Toronto Metro area.

We are seeking a part-time temporary Employment Services Officer (Employment Program Assistant) for 8 weeks (35 hours per week). The position focuses on enhancing client engagement, supporting intake processes, and ensuring effective coordination of employment programs and services.

• Between 15 and 30 years of age (inclusive) at the start of employment.
• A Canadian citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act.
• Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

• Assist participants during in-person and virtual intake sessions by completing assessments and addressing program-related inquiries to ensure a welcoming and efficient onboarding experience.
• Support the setup and breakdown of group sessions, ensuring spaces are organized, accessible, and conducive to learning.
• Deliver pre-employment support through one-on-one coaching and group workshops, covering topics such as resume development, interview preparation, and job search strategies.
• Conduct follow-up communications (phone and email) to track participant progress, gather employment updates, and re-engage individuals as needed.
• Accurately maintain participant records and case notes within the CRM system, ensuring compliance with organizational and funder requirements.
• Provide administrative support to ensure the smooth day-to-day operation of employment services.
• Participate in team meetings and contribute ideas, feedback, and observations to improve program effectiveness and participant outcomes.
• Support ongoing program development initiatives and special projects as required.

• Currently enrolled in or recently completed secondary or post-secondary education.
• Interest in employment services, community work, or helping others develop job readiness skills.
• Strong communication and interpersonal skills, with the ability to interact respectfully with individuals from diverse backgrounds.
• Organized and dependable, with the ability to manage multiple tasks and meet deadlines.
• Basic computer skills, including familiarity with Microsoft Office (Word, Excel, Outlook); experience with databases or CRM systems is an asset.
• Willingness to learn, take initiative, and contribute positively to a team setting.
• Previous volunteer or work experience in customer service, administration, or working with youth is considered an asset.
• Professional, reliable, and committed to maintaining confidentiality.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.