Patient Care Coordinator - Plastic Surgery - Regular

Position Summary

The role of the Patient Care Coordinator is to act as primary administrative assistant for two busy plastic and reconstructive surgeons specializing in oncology (breast cancer reconstruction and melanoma care) and trauma reconstruction. The coordinator is responsible for overall patient flow and will act as the central point of contact for patients, clinical staff and administration, ensuring that coordinated care is provided by streamlining multidisciplinary processes.

This role also manages administrative responsibilities for the office such as booking operating rooms and perioperative clinic appointments.

• This position is specifically intended for in-person work; remote or hybrid work arrangements cannot be accommodated.

Experience:

3 years minimum.

Start Date:

As soon as possible.

• Manage referrals; coordinate clinic bookings in plastic, melanoma, and breast cancer clinics; schedule and book operating rooms.
• Act as primary point of communication for patients throughout preoperative and perioperative processes.
• Manage the patient EMR database including scheduling, managing waitlists and processing referrals.
• Optimize surgeons' administrative, clinical, and academic calendars by efficiently handling scheduling and managing communication related to coordinating patient care.
• Manage the administrative flow of the office including providing secretarial support, ordering office supplies, booking meeting rooms for teaching, insurance coordination (OHIP and private) and other administration as required.
• Financial administration including creation of invoices and receipts, collecting payments, account receivable tracking, billing reconciliation and communication with billing agency and accounting firm.
• Liaise with different hospital departments and external contacts such as WSIB, IFHP, Public Affairs, Media relations and Office of the Patient Experience.
• Enhance team performance by actively contributing to related tasks and achieving desired outcomes as required.

• Post-secondary education and 3 or more years of patient care coordination experience or equivalent combination of education and experience.
• Previous experience in a healthcare setting or similar administrative role.
• Familiarity with medical terminology, health records management, and insurance procedures.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with patients and healthcare professionals.
• Strong organizational skills and the ability to handle multiple tasks simultaneously with strong attention to detail.
• Proficient computer and IT skills, including knowledge of electronic medical records (EMR) systems, Outlook, Word, Excel and PowerPoint; previous experience with EMR (Accuro) is an asset.
• Demonstrated empathy, compassion, and patience when dealing with patients and their families.
• Outstanding interpersonal skills, thriving in a collaborative team environment.
• Ability to demonstrate initiative by taking on tasks and additional responsibilities proactively.
• Maintain general knowledge of new trends and systems by attending educational programs, workshops, research, etc.

• Salary: $52–55K depending on candidate’s experience.
• Benefits: standard health, dental, commencing after 6‑month probation period.
• Vacation: 3 weeks per year.