Accounts TSR; Hybrid

About Us:
Zensurance is redefining commercial insurance for Canadian businesses.

As a leading Insur Tech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

Zensurance has been recognized for its rapid growth and industry impact:

Deloitte’s Technology Fast 50 (2023, 2024)

Deloitte’s Technology Fast 500 (2024)

Top Insurance Employers (2022)

At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.

If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!

At Zensurance, teamwork is key to our success. The Accounts Technical Service Representative (TSR) will work with our Account Operations team to ensure processes and system documentation are followed and updated. They will strive to assist the team in updating clients' insurance requests.

This is a hybrid role. This position will be required to attend the office (downtown Toronto) at minimum 3 days per week.

Responsibilities:

• Receive & distribute notices and other third-party communications from our team email boxes
• Manage and distribute website inquiries
• Manage all mail processes, including registered mail and scanning letters to send to appropriate brokers
• Triage emails and voicemails that are not assigned to brokers
• Carefully review all new billing contract data for accuracy
• Review, upload and release policy documents to clients
• Schedule automated messages to clients on behalf of brokers
• Call customers & insurance partners for non-insurance-related matters as needed
• Process cancellations as needed. Ensure Auto-Renewal quote notes & statuses are accurate and updated as needed
• Ensure files have been completed in accordance with our internal guidelines
• Recommend operational improvements in our processes to help further improve the overall customer experience
• Proactively liaise with insurance partners to improve communication and workflows to streamline our processes
• Assist with clean-up projects to ensure files are accurate and processes have been followed
• Monitor and act on applicable Alerts within our existing Slack channel groups
• Review and maintain Policy reports on a weekly basis
• Other duties as required

• 1+ year of experience working with administrative tasks or data entry
• Excellent attention to detail and follow-through
• Excellent client service orientation for both external and internal stakeholders
• Good interpersonal and communication skills
• Effective organizational and time management skills
• Ability to work effectively in a dynamic and fast-paced deadline-driven environment. Ability to multitask and deliver on time and quality
• A team player with strong work ethics and collaborative approach
• Ability to proactively take initiative and learn quickly
• Experience with Zoom, Google Workplace, Slack or similar office software

• Insurance background of any type (no insurance license required)
• Data entry/ analytics background

• Remote-first setup for added flexibility
• Home office allowance to create a comfortable workspace
• Top-tier tech: "Office in a box" with all necessary tech equipment
• Half days before public holidays:
  Enjoy half days before long weekends

• Flexible health and dental plans for families, including mental health support
• Health & personal spending accounts to invest in wellness your way
• Parental leave top-up, because family comes first

• Education assistance reimbursement for courses, conferences, books, and memberships
• Opportunities to learn from industry experts and grow your career

• Weekly Friday huddles to share updates and connect across teams
• Virtual & in-person…