Roofing Service Manager; North York

Overview

The Roofing Service Manager is responsible for coordinating service work, including call in-take, job tracking, scheduling assistance and customer service. They will assist the Service Operations Manager manage a team of roofing technicians, ensuring that customer requirements are met promptly and efficiently. The ideal candidate should have a strong background in administration, excellent organizational and be a self-starter, with the ability to effectively communicate with both internal teams and external clients/contractors.

• Assist service operations manager and work as part of a team, ensuring smooth operations.
• Monitor service requests, ensuring such requests are responded to, and tracked from intake to completion.
• Coordinate with customers to understand their roofing needs and provide exemplary customer service, including prompt updates.
• Create work orders and quote orders ensuring client requests are accurately captured and placed in que for scheduling.
• Assist in material procurement for scheduled work and order materials as needed.
• Map job routes to reduce travel time and schedule appointments accordingly.
• Understand scope of work to schedule jobs with weather, time constraints, and priority in mind.
• Provide support to a team of roofing technicians, ensuring work orders are up to date and accurate.
• Ensure compliance with safety regulations and industry standards.
• Maintain accurate project documentation, including records of work performed, materials used, and customer communication.
• Stay updated on industry trends, new materials, and techniques, and make recommendations for process improvements to enhance efficiency and quality.
• Availability to be on-call after hours on a rotational basis for emergency calls.
• Ensure confidentiality is strictly adhered to.
• Own tasks and complete assignments in a timely manner.

• Preferred experience in the roofing industry.
• Attention to detail and accuracy, while working in a fast-paced environment.
• Strong administrative skills and ability to take initiative.
• Ability to work effectively under pressure with frequently changing priorities.
• Team player and contribute to a positive and productive work environment.
• Exceptional problem-solving and decision-making skills, with the ability to handle multiple tasks simultaneously.
• Ability to prioritize tasks to effectively support teammates, leave tasks on moments notice and resume tasks as needed.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with various stakeholders, including customers, contractors, and internal teams.
• Proficiency in using MS, Outlook, scheduling tools, and other relevant computer applications.

• Job Type: Full-time
• Pay: $72,800.00-$85,600.00 per year
• Work Location:
  
  In person

• Dental care
• Extended health care
• On-site parking