Sales Administrator & Reception, Acura Sherway

Sales Administrator & Reception

Location:

Acura Sherway – Toronto, ON

Department:
Sales

Reports To:

Sales Manager

Employment Type:

Full-time, Permanent

Salary Range: $21 – 23 per hour

Acura Sherway is dedicated to delivering an exceptional automotive experience to customers across Toronto. As part of Leeder Automotive, we provide high-quality vehicles and reliable service, while fostering a collaborative, team‑oriented workplace that supports growth and development.

The Sales Administrator and Reception position is responsible for supporting the administrative and operational functions of the dealership. This includes providing exceptional customer service by answering calls, greeting customers, and processing payments, as well as coordinating the intake, stocking, and delivery of new and used vehicles.

This role plays a key part in maintaining accurate records, managing Key Track and inventory processes, and performing monthly inventory checks to ensure smooth dealership operations. The position also provides reception coverage and general administrative support to ensure consistent front‑line and back‑office operations.

• Answer phone calls, greet customers, and provide professional front‑line support.
• Process payments, issue receipts, and manage emails and voicemails in a timely manner.
• Maintain a clean and organized reception area and provide coverage as required (including lunches and Saturdays).

• Complete general administrative duties including filing, ordering supplies, and maintaining dealership documentation.
• Manage keytrack processes and ensure accurate updates to vehicle and key records.

• Receive, inspect, and stock new and used vehicles accurately in dealership systems (Merlin and Serti).
• Record vehicle details, assign stock numbers, update vehicle status, and ensure proper documentation is completed.
• Coordinate vehicle deliveries and report any issues as required.

• Support monthly inventory checks by reconciling records against Key Track.
• Identify and report discrepancies and assist in resolving them with management.

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with Serti considered an asset.
• Strong attention to detail and organizational skills.
• Ability to prioritize tasks and work in a fast‑paced environment.
• Team‑oriented, adaptable, and problem‑solving mindset.
• Monday to Thursday: 11:00 AM – 8:00 PM
• Saturday: 9:00 AM – 6:00 PM
• Up to 44 hours per week based on business needs
• Fast‑paced environment requiring multitasking, adaptability, and the ability to manage competing priorities and frequent interruptions.
• Frequent interaction with managers, Service Advisors, Technicians, and other departments.
• Physical activity including prolonged standing and occasional handling of moderately heavy items.
• Exposure to typical dealership conditions, including noise, dust, exhaust fumes, and temperature variations.

• Competitive compensation
• Health and dental coverage
• Paid vacation and sick days
• Opportunities for ongoing training and brand certifications
• Employee discounts on vehicle purchases and services
• Supportive, team‑oriented work environment
• Career growth and advancement opportunities within the organization
• RRSP matching program
• Bursary program for continuing education or training
• Company-sponsored events and social activities, including holiday parties, and summer barbecues.

Acura Sherway uses AI tools to support parts of our hiring process, such as reviewing applications and screening qualifications. These tools assist our team only—final hiring decisions are made by people, not automation.

Acura Sherway is an equal opportunity employer. We value diversity and are committed to an inclusive, barrier‑free work environment. We welcome applications from all qualified individuals and will accommodate accessibility needs throughout the hiring process. If you require accommodation, please contact us at