Regional Administrator
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Hazelview Properties
Full Time
position
Listed on 2026-06-18
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Administrative Management, Business Administration
Job Description & How to Apply Below
Key Responsibilities:
Customer Service:
Ensure a superior level of co-operation, service and support is provided to residents, thereby ensuring that Hazelview is a landlord of choiceMaintain good resident-landlord relationsProvide direct escalation support for site teams regarding resident correspondence.Ensure accurate and timely documentation and resolution of resident concerns.Office Administration:
Will be required to know basic coordination of office administration including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitorsProvide information to residents and ensures all resident concerns are acted upon in a timely mannerDraft collection noticesMonitor petty cash expendituresEnsure terms of the lease agreements are met and administers damages/security deposits and chargesProvide Building Managers with lists of leases coming up for renewalAssists the Regional Manager on any pending projects and assignmentsAttend hearings or is involved in hearings including creating files, preparing evidence and gathering back-up materialsProcess Capital Quotes, prepare Purchase Orders and include in tracking sheetAssist in the implementation of new software and automation tools (e.g., mail merge, Rhenti support).Oversee and coordinate Hazelnet content updates for the region.Handle regional-level reporting, including insurance, accounts receivable (AR), VOR, lease renewals, and expiries.Coordinate outbound communications, issue demand letters, and liaise with collections agencies.Maintain accurate documentation for potential legal escalation.Accounting:
Assist Payscan process, where neededReview rental applications, lease agreements or change in status forms to ensure they are complete and accurate and submit to lease administration at head office for entryFacilitate review of rent rolls and aged accounts receivables as required by head officeProcess correspondence as required under local housing laws and regulations (i.e. N4's, L1's, Releve 4, etc.)Leadership & Management:
Provide training to new Team Members on systems and Hazelview processes and proceduresJob Requirements:
Education and Experience:
Degree/diploma and/or an equivalent combination of education and/or experience2-3 years of administrative experience, preferable in a busy officeStrong computer skills including Microsoft Office (Excel, Word, Outlook) Experience with Yardi would be an assetExperience in a customer service role would be an assetExposure to the Property Management Industry would an assetQualifications:
Excellent communication is required. Ability to speak other languages is considered an assetActively championing diversity and inclusion Commitment to "Best in Class" Customer ServiceA professional demeanor with strong communication skills, both verbal and writtenExcellent customer service skillsAbility to accurately listen, understand and respond to issues appropriatelyAbility to work and act independently using good judgment when assessing difficult situationsHigh attention to detail and accuracy is criticalExceptionally organized and detail orientedAbility to work under pressure and meet deadlinesSelf-motivated individual with a “can-do” and “no task is too big or too small” attitudeSuperior time management skills with ability to multi-task/prioritize and work under tight timelinesA demonstrated high degree of integrity, diplomacy, discretion and confidentialityAbility to speak other languages is considered an assetActively championing diversity and inclusionABOUT OUR COMPANY
We create value for people and places
At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home. For over 25 years, residents in >200 buildings across Canada have trusted us to deliver thoughtfully designed, well-maintained, and welcoming places to live—places that go beyond housing to offer real value and a true sense of belonging.
Our portfolio includes both purpose-built rental communities and revitalized vintage buildings, each designed to meet the needs of today’s renters with modern amenities, sustainable features, and prime locations. Backed by…
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