Underwriting Assistant; Hybrid

Renewal Support Specialist

We are hiring a Renewal Support Specialist to manage and support the renewal process for our benefits plans. The role involves coordination, reporting, and administrative tasks to ensure a smooth renewal cycle.

CAD $51,383.00 - $79,261.00 per year.

• Monitor monthly renewal activity and gather information required to prepare upcoming renewals.
• Request preparation of required standard reports from the OSA.
• Follow up regarding renewal report with Account Managers and ensure timely delivery of approved reports.
• Manage renewal database and update status of activity from start to finish.
• File renewal and supporting documentation.
• Manage loading financial information on Advantage for renewals, plan changes, and new business.
• Prepare EP3 statements for all applicable clients.
• Provide support for the monthly Claims in Excess review.
• Prepare ASO reconciliations and transfer ASO deposit calculations in coordination with Accounting Department.
• Assist in improving departmental processes to meet departmental and company objectives.
• Manage the Group Underwriting Quote Mailbox.
• Manage the Group Underwriting Assistant Mailbox.
• Provide administrative support as required.

• 3 years of experience in benefits and/or related industries (preferred).
• Post‑secondary degree or diploma.
• Understanding of group benefits and administrative sales support function (asset).
• Superior organizational and planning skills.
• Excellent communication and problem‑solving skills.
• Ability to multi‑task, work well under pressure, be self‑reliant and focus on team success.
• Ability to work in a fast‑paced, deadline‑driven environment.
• Flexible and adaptable to changing responsibilities and business environment with strong attention to detail.
• Passionate, positive attitude, willingness to learn new tasks and teach internal partners and teammates.
• Committed, professional, ownership and accountability.
• Participate and strive to achieve excellence and enjoy the work.

• Bilingual – English and French.

• Generous time off (vacation, holiday shut‑down, birthday off).
• Full and flexible benefits on day one.
• Convenient commute accessibility.

We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.