Intake Worker; Social Services ; CSJ - Church​/Queen

Intake Worker (Social Services) – Canada Summer Jobs (CSJ)

Location:

355 Church Street, Unit 201, Toronto, ON, and 489 Queen Street East, Toronto ON, with the possibility of working at any of our other locations.

Hours:

Full-time, In-person

Classification:
Temporary (8 weeks)

Start Date:

July 2nd, 2026

Rate of Pay: $17.60 per hour

Number of Openings: 1

Reporting to:
Manager, Settlement Programs

As a member of the Settlement, Language and Employment Team, you will be involved in providing integrated employment support to all service users of Newcomer Women’s Services Toronto (NEW). The coordinator is the first point of contact for the organization and will assist in carrying out the administrative operations for all Employment programs in accordance with the standards set out by the organization and its funders.

The Intake Coordinator is responsible for efficiently and accurately answering enquiries on the phone and in person to new and existing clients, as well as providing general information in a warm professional manner always ensuring customer service satisfaction. In addition, the position is responsible for providing administrative support to staff ensuring that schedules are managed, and data entries are entered in a timely manner.

The coordinator is also responsible for coordinating activities related to intake, customer service and employer accounts in CAMS. The role will maintain contact with clients through intake and referrals and provide administrative support including filing and ensuring that schedules and databases have accurate information and are managed efficiently.

The coordinator will notify customers of new workshops and services. As well, the incumbent will work as part of the team to manage new and dormant files. The Coordinator will manage the resources in the reception by replenishing and ensuring they are current and reflect the needs of customers.

Employees must be between 15-30 years, either be a Canadian citizen, permanent resident or a person to whom refugee protection has been conferred (international students and work permit holders are ineligible) and be legally entitled to work in Canada.

• Manage the front desk at the reception answering telephone and walk-in queries, accurately and efficiently by adhering to the agency’s customer service standards.
• Support the Employment Program staff by acting as an agency triage by assessing client needs and providing accurate internal program referrals.
• Provide initial information about agency programs and services.
• Book clients for Intake appointments, information sessions and workshops by collecting tombstone information to ensure appropriate service and to reduce over booking. Enter information into data management systems (CAMS and Internal OS).
• Maintain records of transactions and contacts with clients and update client profiles in the organization’s database.
• Provide clients with reminder notice to the sessions to ensure their participation.
• Assist with scheduling appointments for the Employment Counselors and Job Developers.
• Prepare file folders for case management and maintain an adequate supply of intake and assessment forms.
• Manage the file distribution process by ensuring that files assigned for case management are reflective of available employment consultants, and that files for unavailable staff are reassigned to reduce client wait time.
• Prepare forms and enter employer and data in an error free manner and maintain the databases.
• Identify and address client issues through active listening and respond in a timely manner.
• Enter placement incentive data in Cams–EOIS database ensuring that the necessary accurate information is received from the Job Developer team in a timely manner.
• Assist with mail distribution both incoming and outgoing as well as ensure adequate supply of postage stamps for prompt delivery.
• Responsible for ordering office supplies and tracking inventory efficiently and liaising with organizations' suppliers/vendors as assigned.
• Provide Intake/statistical reports in order to ensure efficiency and track progress in service delivery.
• Actively listen to client…