Patient Administrative Associate - Fracture Clinic - Casual

Summary Of Duties

• Provide advanced PAA support to the Fracture Clinic
• Coordination of all administration and clerical activities within the department
• Duties include:
  
  Patient Registration and updating of patient information, scheduling appointment, ordering and coordinating x‑rays and other diagnostic procedures
• Chart preparation for all patient
• Respond to incoming phone calls, direct inquiries to appropriate personnel/area
• Other administrative duties as required

• Grade 12 education with post‑secondary business/secretarial courses
• Candidates who have successfully completed the hospital’s PAA training will be given priority consideration
• One year of administrative/business experience required, experience in a health‑care setting preferred
• Medical Terminology course preferred
• Computer/typing skills including Windows and MS Word are required
• Keyboarding at 40 w.p.m. with maximum 5% error rate
• Demonstrated patient‑focused care/customer service behavior
• Advanced organizational skills and ability to prioritize in a fast‑paced environment
• Excellent interpersonal skills and demonstrated understanding and ability to work in an inter‑professional team environment
• Proficiency with Sunny Care and Quadramed is required
• Proficiency with electronic payroll system is required
• Two years of experience with the PHS (patient scheduling system) is required
• Experience in orthopedics and trauma is strongly preferred
• Proven ability to respond effectively in stressful situations
• Excellent problem‑solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
• Effective time‑management skills and ability to multitask is essential