Receptionist Clerk - Outpatient Department​/Intake & Rapid Access Clinic - Regular

Summary of Duties

• Responds to telephone calls and voice mail messages.
• Intakes referrals and follows up with referring physicians on incomplete information.
• Maintains referral-tracking system by entering required data for each referral.
• Schedules appointments; notifies patients of cancelled clinics and provides alternative appointments.
• Schedules external tests and special procedures.
• Prepares new patient charts and prepares charts for return to Health Records.
• Receives clinic patients, registers patients, enters visit on computer and places chart in the clinic holding area.
• Provides support to clinical team to ensure the smooth flow of clinics.

• Grade 12 education; post-secondary computer / typing courses. Microsoft Word and Outlook skills are required.
• One year experience in a busy receptionist area, preferably in a hospital / health care environment.
• Knowledge of Patient Registration and Scheduling Systems.
• Excellent communication and customer service skills.
• Tact and discretion in dealing with sensitive and confidential patient information.
• Excellent communication skills, both verbal and written.
• Good inter-personal skills and ability to work well with a diverse group of individuals.
• Minimum 40 words per minute (net) typing speed with maximum 5% error rate.
• Ability to manage multiple tasks and set priorities in a fast-paced environment.
• Excellent time management, organizational skills, accuracy and attention to detail required