Customer Success Manager

Job Title:

Customer Success Manager - Mid-Market & SMB Segment

Department:
Enterprise Solutions

Location:

Toronto, ON (Remote with weekly onsite preference)

Reports To:

Director of Enterprise Solutions

About Vanmovers:

Vanmovers Logistics Inc. empowers businesses to optimize their operations and deliver seamless customer experiences through innovative logistics solutions. We're committed to driving growth for our partners using cutting-edge technology and exceptional service.

The Role:

As a Customer Success Manager at Vanmovers, you'll be the key to fostering strong relationships with our mid-market and SMB clients. You'll act as their trusted advisor, guiding them to maximize the value they derive from our SaaS and API-driven enterprise solutions. Your success will be measured by increased client satisfaction, retention, and revenue growth.

Your Impact:

Strategic Account Management:
Develop and execute plans that align with client business goals, nurturing relationships with key decision-makers.
Revenue Generation:
Identify and capitalize on opportunities for upselling and cross-selling Vanmovers' suite of products and services.
Product Advocacy:
Become a subject matter expert on our enterprise offerings, providing consultative guidance and training to ensure clients achieve their objectives.
Internal

Collaboration:

Partner closely with Business Development, Enterprise Solutions, and Product teams to ensure seamless customer experiences and drive product enhancements.

What You Bring:

Proven Experience:

5+ years in Customer Success, Account Management, or a similar role, with a proven track record managing a portfolio of 30+ customers.
Technical Acumen:
Strong understanding of SaaS solutions, APIs, and their integration within e-commerce platforms. Experience in the retail or logistics industry is a plus.
Results-Oriented: A demonstrated ability to drive product adoption and revenue growth through consultative account management.
Communication &

Collaboration:

Excellent communication skills, both written and verbal, with the ability to build rapport with diverse stakeholders.
Problem-Solving:
Strong analytical and problem-solving skills to proactively address client challenges and identify areas for improvement.
Why Vanmovers?

We offer a competitive compensation and benefits package, a collaborative and supportive team environment, and the opportunity to make a significant impact on a growing leader in the logistics industry.

To Apply:

If you're passionate about driving customer success and thrive in a fast-paced environment, we want to hear from you. Submit your resume and highlight your relevant experience that demonstrates how you can contribute to our success.